Senior Officer - Customer Services

Imtiaz Group (SMC Private) Ltd.

Karachi , Pakistan

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We are seeking a dedicated customer support professional to join our team at the head office. The ideal candidate will handle customer interactions across multiple channels, ensuring timely and effective resolution of inquiries and complaints. This role requires strong communication skills, a customer-focused attitude, and the ability to work collaboratively within a team environment. The position is full-time and based on-site.

Key Responsibilities:
- Answer customer calls and provide comprehensive resolution to their complaints from start to finish.
- Respond promptly to customer inquiries received via email and social media platforms.
- Maintain a professional and courteous demeanor while addressing customer concerns to ensure a positive customer experience.
- Accurately document all customer interactions and follow up on unresolved issues as necessary.
- Collaborate with team members to guarantee timely and accurate responses to customer inquiries.

Required Qualifications:
- A minimum of a Bachelor’s degree from a recognized university.
- Between 1 to 3 years of relevant experience in customer support, preferably within the e-commerce sector.

Additional Information:
- Industry: Retail, BPO, Telecom
- Employment Type: Full-time
- Work Location: In person at the head office

Application Questions:
Candidates will be asked to confirm their completion of a bachelor’s degree, provide their current salary details, and specify their experience with inbound or outbound calls.

This role offers an excellent opportunity for professionals looking to grow their career in customer service within a dynamic industry setting.