Senior Officer - HR Complaints (OG-II/OG-I)

The National Bank of Pakistan is seeking a Senior Officer for its HR Complaints division at the OG-II/OG-I level. This role involves managing and resolving employee grievances and complaints in a professional and timely manner, ensuring compliance with organizational policies and labor laws. The ideal candidate will serve as a key liaison between employees and management, promoting a positive work environment through effective communication and conflict resolution. This position requires a detail-oriented individual with strong interpersonal skills and the ability to handle sensitive issues confidentially.

Key Responsibilities

- Receive, investigate, and resolve employee complaints related to HR matters, ensuring impartiality and fairness throughout the process.
- Coordinate with various departments to gather relevant information and documentation for complaint resolution.
- Maintain accurate records of all complaints and their outcomes, ensuring confidentiality and compliance with data protection standards.
- Provide guidance and support to employees and management on HR policies, procedures, and grievance mechanisms.
- Prepare detailed reports on complaint trends and recommend improvements to HR policies and practices.
- Assist in conducting training sessions and awareness programs on employee rights and grievance handling.
- Collaborate with legal and compliance teams to ensure adherence to labor laws and organizational regulations.
- Support the HR department in other related tasks as assigned to enhance employee relations and workplace harmony.

Required Qualifications

- A Bachelor’s degree in Human Resource Management, Business Administration, or a related field from a recognized institution.
- Proven experience in handling employee grievances, complaints, or related HR functions within a corporate or banking environment.
- Strong knowledge of labor laws, employment regulations, and HR best practices.
- Excellent communication, negotiation, and conflict resolution skills.
- Ability to maintain confidentiality and exercise discretion in sensitive matters.
- Proficiency in using HR information systems and standard office software.
- Strong analytical and report-writing abilities.

Preferred Qualifications and Benefits

- A Master’s degree or relevant professional certification in Human Resource Management or Industrial Relations will be considered an advantage.
- Previous experience in the banking sector or a large corporate environment is preferred.
- The role offers an opportunity to work with a leading financial institution, contributing to a supportive and employee-centric workplace culture.
- Candidates will benefit from professional growth opportunities and exposure to comprehensive HR practices within a reputed organization.

Interested candidates are encouraged to review the full job description and eligibility criteria available on the recruitment partner’s website. Applications must be submitted online by the closing date of 09 October 2026. This is a valuable opportunity for HR professionals seeking to advance their careers in a dynamic and respected banking institution.