Senior Officer - HR Grievances (OG-II/OG-I)

The National Bank of Pakistan is seeking a Senior Officer for its HR Grievances department at the OG-II/OG-I level. This role involves managing and resolving employee grievances to ensure a fair and transparent work environment. The successful candidate will play a critical role in maintaining positive employee relations and supporting the bank’s HR policies and procedures. This position is advertised through the bank’s recruitment partner, Sidat Hyder Morshed Associates, and offers an opportunity to contribute to one of Pakistan’s leading financial institutions.

Key Responsibilities

- Handle and resolve employee grievances in a timely and effective manner, ensuring compliance with organizational policies and labor laws.
- Conduct thorough investigations into complaints and disputes, gathering relevant information and documentation.
- Liaise with various departments to facilitate resolution and maintain open communication channels between employees and management.
- Maintain accurate records of grievances and resolutions, preparing reports as required by senior management.
- Support the implementation of HR policies related to employee relations and grievance management.
- Provide guidance and advice to employees and managers on grievance procedures and conflict resolution.
- Assist in training and awareness programs to promote a positive workplace culture and reduce the incidence of grievances.
- Stay updated on labor laws and best practices in grievance handling to ensure compliance and continuous improvement.

Required Qualifications

- A Bachelor’s degree in Human Resources, Business Administration, or a related field from a recognized institution.
- Proven experience in handling employee grievances and conflict resolution, preferably within the banking or financial services sector.
- Strong knowledge of labor laws, HR policies, and employee relations practices in Pakistan.
- Excellent communication and interpersonal skills to effectively manage sensitive situations.
- Ability to conduct investigations with discretion and professionalism.
- Strong organizational skills and attention to detail for maintaining accurate records and documentation.
- Proficiency in relevant software and tools used for HR management and reporting.

Preferred Qualifications and Benefits

- A Master’s degree or professional certification in Human Resources (such as CIPD or SHRM) will be considered an advantage.
- Previous experience working in a large, structured organization or financial institution is preferred.
- The role offers the opportunity to work in a dynamic environment with a reputable national bank, contributing to meaningful employee relations initiatives.
- Candidates will benefit from exposure to comprehensive HR practices and the chance to develop professionally within the banking sector.

Interested candidates are encouraged to review the full job description and eligibility criteria available on the recruitment partner’s website. Applications must be submitted online before the deadline of 09 October 2026. This is a valuable opportunity for HR professionals seeking to advance their careers in employee relations within a leading Pakistani bank.