Senior Officer IT

Safe Mix Concrete Limited is looking for a skilled and experienced Senior IT Officer to oversee daily IT operations and ensure the smooth functioning of the company’s IT infrastructure. This role involves managing network systems, hardware, software, CCTV surveillance, email services, and IT assets. The successful candidate will provide technical support, maintain IT equipment, and coordinate with external vendors to support business continuity.

Key Responsibilities

- Manage and troubleshoot office networks, including internet connectivity, routers, switches, and related infrastructure.
- Oversee installation, configuration, maintenance, and repair of desktops, laptops, printers, scanners, and other IT equipment.
- Monitor and resolve issues related to CCTV cameras, NVR systems, recording, and connectivity.
- Administer official email accounts via cPanel, handling account creation, configuration, credential management, and troubleshooting.
- Configure and troubleshoot Microsoft Outlook, manage PST files for backup and archiving, and monitor mailbox storage.
- Coordinate with external vendors for website hosting, cPanel management, domain registration and renewal, as well as website updates and uploads.
- Maintain and update IT asset registers, documenting equipment specifications, user allocations, issuance, returns, and backup devices.
- Install, configure, update, and troubleshoot Windows operating systems, Microsoft Office applications, drivers, and other business software.
- Provide timely technical support to employees, resolving hardware, software, network, printer, email, and other IT-related issues.
- Manage IT procurement processes, including equipment repairs, maintenance, upgrades, and purchase requisitions.
- Support data backup and recovery efforts, ensuring proper IT documentation is maintained.
- Liaise with external IT vendors and service providers to resolve technical problems and maintain uninterrupted IT services.
- Oversee the issuance and recovery of IT equipment, ensuring proper handover acknowledgments and accurate asset allocation records.
- Monitor IT infrastructure performance, identify potential issues, and coordinate preventive maintenance and necessary upgrades.
- Ensure the availability, reliability, and security of IT systems and equipment to support daily business operations.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT operations, technical support, network administration, and IT asset management.
- Strong knowledge of Windows operating systems, Microsoft Office suite, Outlook, and PST file management.
- Practical experience with cPanel, email hosting, domain management, and coordination with website vendors.
- Working knowledge of networking components such as routers and switches, as well as CCTV systems and NVR troubleshooting.
- Experience in IT procurement, vendor coordination, hardware maintenance, and technical documentation.
- Excellent troubleshooting, communication, coordination, and problem-solving skills.
- Ability to work independently, prioritize tasks effectively, and provide timely technical support.

This is a full-time position within the Information Technology (IT) department. The role is based on-site, with a monthly salary of up to Rs80,000. The Senior IT Officer will play a critical role in maintaining and enhancing the company’s IT capabilities to ensure seamless business operations.