Senior Operations Manager

OceanTech, a rapidly growing BPO based in Johar Town, Lahore, specializes in managing US telecommunications sales campaigns for over 25 American providers. These campaigns cover a range of services including internet, TV and streaming, cell lines, home phone, and home security. We are currently seeking a Senior Manager of Operations to lead our US telco sales floor. This role involves managing sales managers and overseeing sales, customer service, and quality assurance teams, with full accountability for revenue generation and overall floor performance.

Key Responsibilities
- Lead and develop sales managers and their teams working on US telco campaigns.
- Take ownership of revenue targets, conversion rates, and productivity metrics across the sales floor.
- Oversee customer service and quality assurance functions to maintain high standards of quality and compliance.
- Drive daily performance management, prepare reports, and maintain effective communication with clients.
- Implement process improvements, optimize scheduling, and enhance agent retention strategies.

Required Qualifications
- A minimum of 10 years of professional experience, including at least 4 years in a management role.
- Proven experience managing US-based telco or cable sales campaigns within a BPO environment.
- Demonstrated ability to manage sales managers rather than just front-line agents.
- Experience leading cross-functional teams encompassing sales, customer service, and quality assurance.

Preferred Qualifications and Benefits
- Competitive compensation package with a basic salary of PKR 550,000 per month, plus a quarterly performance bonus of up to one month’s basic salary.
- Work schedule from 8:00 PM to 5:00 AM, reflecting the US time zone alignment.
- On-site position located in Johar Town, Lahore.
- Preference given to candidates who can join at the earliest opportunity.

This is an excellent opportunity for an experienced operations leader to take full ownership of a dynamic US telco sales floor and drive business growth in a fast-paced BPO setting.