Senior Outreach / Operations Manager — Lahore

We are a rapidly expanding agency collaborating with leading clients in the job-platform sector, currently establishing a new operations team in Lahore. We seek a highly capable Senior Operations Manager to join our leadership team and contribute to scaling the office from its inception. This role involves overseeing multiple Team Leads, each responsible for their own teams, while playing a pivotal part in developing operational systems, enhancing team performance, training emerging leaders, and ensuring smooth daily operations.

Key Responsibilities
- Manage multiple Team Leads and their respective teams to ensure efficient workflow and high performance.
- Support the growth and scaling of the Lahore office and overall operational capabilities.
- Train, mentor, and develop Team Leads to strengthen leadership within the teams.
- Monitor team performance metrics and output to maintain quality standards.
- Assist with payroll management, attendance tracking, work hours, and general staff administration.
- Identify and implement improvements in systems, workflows, and operational processes.
- Maintain consistent high standards across all teams to meet organizational goals.

Required Qualifications
- Proven management experience, ideally overseeing large teams in environments such as call centres, lead generation, marketing, or technology sectors.
- Strong technical aptitude, with the ability to quickly learn and adapt to new software and systems.
- Experience in outreach or marketing channels, including email campaigns, LinkedIn, Reddit, or similar platforms.
- Solid operations background, demonstrating organizational skills and comfort managing payroll, attendance, and administrative tasks.
- Demonstrated ability to train, coach, and develop leadership within teams.
- Proficient English communication skills, both written and verbal, to effectively engage with international audiences.
- Ownership mindset characterized by reliability, proactivity, and accountability in managing responsibilities.

Preferred Qualifications and Benefits
- This position is strictly on-site at our modern Lahore office, designed to foster collaboration and productivity.
- Employees enjoy daily provided lunch and coffee as part of the workplace amenities.
- The role offers a competitive monthly salary of USD $600.
- Performance-based bonuses are regularly awarded, with potential earnings exceeding USD $1,000.
- Quarterly salary reviews ensure compensation remains aligned with performance and market standards.
- Strong opportunities exist for career advancement and long-term growth within the company.
- This is a unique chance to contribute to building and shaping a new office environment from the ground up, influencing its culture and operational success.

If you are a motivated leader with a passion for operations and team development, and you thrive in dynamic, fast-paced settings, this role offers an exciting opportunity to make a significant impact.