Senior PHD Coordinator

Meds Nexus is looking for a Senior P.H.D Coordinator to join our patient help desk team. The ideal candidate will have strong communication skills and experience managing patient interactions effectively. This role involves handling inbound patient calls, scheduling appointments, and coordinating with doctors’ offices across the United States. The successful candidate will manage patient queries, resolve complaints, and ensure smooth communication between patients and healthcare providers. This is a full-time position based in Rawalpindi, with working hours aligned to the US time zone.

Key Responsibilities:
- Answer inbound patient calls and schedule appointments accurately.
- Add new patients to the system as needed.
- Coordinate with US doctors’ offices regarding office hours, appointment scheduling, and location updates.
- Collect detailed patient queries related to test results and medications, and relay this information to the appropriate doctor’s office.
- Manage customer complaints by providing timely and effective solutions, ensuring resolution within set time limits.
- Identify client needs and respond professionally, efficiently, and courteously.
- Address patient questions and concerns regarding their medical issues.
- Perform additional duties as assigned to support department operations.

Required Qualifications:
- Bachelor’s degree in any discipline.
- Excellent English communication skills, preferably with a North American accent.
- Proficiency in Microsoft Office applications including Word, Excel, and PowerPoint.
- Knowledge of the US healthcare industry.
- 2 to 3 years of hands-on experience in customer support, preferably within a call center environment.
- Availability to work during US business hours.
- Ability to reliably commute or plan to relocate to Rawalpindi prior to starting work.

Preferred Qualifications and Benefits:
- Experience as a bilingual Senior P.H.D Specialist with Spanish language skills is preferred.
- Paid leaves and attractive monthly bonuses (details to be determined).
- Additional HR and inflation bonuses.
- Opportunities for promotion and salary increments.
- Medical benefits (to be confirmed).
- Participation in the Employee Equity Funds Program (EEFP).
- Weekends off (Saturday and Sunday).
- Transportation allowances provided exclusively for female staff.
- Complimentary dinner and tea/green tea served twice daily.

This position requires in-person attendance at the Rawalpindi office. Candidates who meet the qualifications and are interested in this opportunity are encouraged to apply promptly. Interviews will be conducted on a rolling basis, with decisions made within one week of application.