Senior Relationship Manager Priority Banking

Senior Relationship Manager Priority Banking is responsible for managing and nurturing relationships with high-profile clients to support business growth and align with the bank’s strategic goals. This role involves delivering exceptional customer service by offering tailored financial solutions while ensuring compliance with operational risk and regulatory standards.

Key Responsibilities
- Acquire new Priority Banking clients who are qualified and new to the bank.
- Manage the assigned client portfolio by addressing dormancy issues, handling service requests, and maintaining regular client contact according to prescribed guidelines.
- Identify client needs and cross-sell appropriate banking products to enhance portfolio value.
- Increase wealth management penetration by converting clients to wealth services and adding new wealth clients within the portfolio.
- Encourage and facilitate client migration to digital channels for routine banking transactions.
- Actively consume and convert assigned leads to expand client base.
- Implement client journey interventions specifically designed for Priority Banking clients.
- Collaborate closely with branch operations, centralized operations, product teams, client experience, HR, client acquisition, and client care centers to ensure seamless service delivery and client satisfaction.

Required Qualifications
- Proven experience in relationship management within priority or private banking segments.
- Strong understanding of financial products, wealth management services, and digital banking platforms.
- Ability to identify client needs and provide customized financial solutions.
- Excellent communication and interpersonal skills to build and maintain high-value client relationships.
- Knowledge of regulatory requirements and operational risk management in banking.
- Demonstrated ability to work collaboratively across multiple teams and functions.

Preferred Qualifications and Benefits
- Experience in acquiring and managing high-net-worth clients is highly desirable.
- Familiarity with digital transformation initiatives and client migration strategies.
- Competitive salary aligned with the bank’s Fair Pay Charter.
- Comprehensive benefits package including core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available depending on location.
- Generous time-off policies including annual leave, parental/maternity leave (up to 20 weeks), sabbatical options (up to 12 months), and volunteering leave (3 days), with a minimum of 30 combined annual and public holidays globally.
- Flexible working arrangements supporting a balance between home and office environments, with adaptable working patterns.
- Access to proactive wellbeing support through digital platforms like Unmind, resilience development courses, global Employee Assistance Programmes, mental health first-aiders, and various self-help resources.
- A strong culture of continuous learning with opportunities to reskill and upskill through physical, virtual, and digital learning channels.
- Inclusive and values-driven organizational culture that celebrates diversity and fosters an environment where everyone feels respected and empowered to reach their full potential.

This role offers the chance to be part of an international bank with over 170 years of history, known for challenging the status quo and driving positive impact for clients and communities alike. If you are passionate about delivering exceptional client experiences and contributing to a purpose-driven organization, this position provides an excellent platform for growth and meaningful work.