Senior Relationship Manager Priority Banking

The Senior Relationship Manager, Priority Banking, plays a crucial role in managing and nurturing relationships with high-profile clients to support business growth and align with the Bank’s strategic goals. This position involves delivering exceptional customer service by offering tailored financial solutions while ensuring compliance with operational risk and regulatory standards.

Key Responsibilities
- Acquire new Priority Banking clients who are qualified and new to the bank.
- Manage the assigned client portfolio by addressing service requests, removing dormancy, and maintaining active engagement.
- Identify client needs and cross-sell appropriate banking and wealth management products.
- Increase wealth management penetration by converting clients to new wealth services.
- Encourage and facilitate clients’ migration to digital channels for routine banking transactions.
- Actively consume and convert assigned leads into business opportunities.
- Maintain regular client contact in accordance with prescribed guidelines.
- Implement client journey initiatives specifically designed for Priority Banking clients.
- Collaborate with Branch Operations, Centralized Operations, Segments, Products, Client Experience, HR, Client Acquisition, and Client Care Centre teams to deliver seamless service.

Required Qualifications
- Proven experience in relationship management within priority or private banking segments.
- Strong knowledge of financial products, wealth management, and digital banking platforms.
- Excellent communication and interpersonal skills to build and maintain client trust.
- Ability to identify client needs and provide tailored financial solutions.
- Familiarity with regulatory requirements and operational risk management in banking.
- Demonstrated ability to meet sales targets and contribute to business growth.

Preferred Qualifications and Benefits
Standard Chartered is a global bank with over 170 years of history, committed to making a positive impact on clients and communities. The bank values diversity, inclusion, and integrity, fostering a culture where employees can thrive and bring their unique talents to the table.

The organization offers a competitive salary aligned with its Fair Pay Charter, alongside a comprehensive benefits package designed to support mental, physical, financial, and social wellbeing. Benefits include core bank funding for retirement savings, medical and life insurance, and flexible voluntary benefits depending on location.

Employees enjoy generous time-off policies, including annual leave, parental/maternity leave of up to 20 weeks, sabbatical options up to 12 months, and volunteering leave. Flexible working arrangements are supported, balancing home and office presence with adaptable working patterns.

Wellbeing is a priority, with access to Unmind, a leading digital wellbeing platform, resilience development courses, a global Employee Assistance Programme, mental health first-aiders, and various self-help resources. The bank promotes continuous learning through opportunities to reskill and upskill via physical, virtual, and digital training.

Joining Standard Chartered means becoming part of an inclusive, values-driven organization that celebrates diversity across teams and geographies, ensuring every employee feels respected and empowered to reach their full potential.