Senior Service Delivery Manager

We are looking for a senior delivery leader to take on a dual role as the strategic owner of the Project Management Office (PMO) and as a hands-on leader for critical delivery programs, especially in mobile and digital application development. This position requires a blend of enterprise PMO leadership and direct delivery accountability to ensure governance, standards, and frameworks are not only established but actively leveraged to achieve predictable, high-quality outcomes for clients. The ideal candidate will be comfortable setting strategic direction while also engaging deeply in execution to drive excellence.

Key Responsibilities

PMO Leadership & Governance: Establish, develop, and lead the PMO with a strong emphasis on mobile and digital delivery. Define and implement standardized delivery frameworks, governance models, and key performance indicators (KPIs). Manage the entire project management and development teams, ensuring alignment of project execution with organizational strategy and growth goals. Promote consistent adoption of Agile, Scrum, and hybrid methodologies across all delivery teams. Build PMO capabilities including tooling, templates, reporting standards, and best practices.

Program & Delivery Ownership: Take direct ownership of key client programs and high-impact projects, overseeing end-to-end delivery across iOS, Android, and cross-platform applications. Ensure accurate planning, estimation, scheduling, and execution. Actively manage risks, dependencies, and scope changes, intervening as necessary to unblock teams and stabilize deliveries.

Portfolio & Resource Management: Own portfolio-level planning and actively manage delivery priorities. Lead capacity planning and resource allocation across multiple concurrent projects. Balance utilization, cost efficiency, and delivery quality while working closely with engineering and leadership teams to scale delivery operations.

Performance, Reporting & Analytics: Define and track delivery KPIs such as schedule, cost, quality, productivity, and margin. Implement data-driven performance dashboards using tools like JIRA and Confluence. Provide executive-level visibility into portfolio health, risks, and forecasts. Use insights to drive continuous improvement in delivery predictability and efficiency.

Stakeholder & Client Leadership: Serve as a senior escalation point for clients and internal teams. Lead executive-level client communications, governance forums, and steering committees. Manage client expectations with transparency and confidence, building long-term trust through consistent delivery excellence.

Risk, Quality & Compliance: Establish and enforce risk management practices tailored to mobile application development. Ensure compliance with internal standards, contractual obligations, and industry best practices. Drive quality assurance throughout the delivery lifecycle and proactively identify and mitigate delivery risks.

Continuous Improvement & Capability Building: Foster a culture of accountability, continuous improvement, and ownership. Introduce modern delivery tools, automation, and reporting mechanisms. Capture and institutionalize lessons learned across the PMO and delivery teams. Coach project managers and delivery leads to elevate overall maturity.

Required Qualifications

Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field is required. A Master’s degree such as an MBA or equivalent is preferred.

Experience: 8–12+ years in project, program, or delivery management roles, with 4–6+ years in PMO leadership, senior delivery, or program ownership positions. Proven track record delivering mobile and digital applications at scale.

Core Competencies: Strong strategic PMO leadership combined with an execution mindset. Demonstrated delivery and program ownership capabilities. Executive presence and stakeholder management skills. Data-driven decision-making with deep understanding of mobile delivery models. Ability to operate effectively across strategy, operations, and execution.

Technical & Methodological Expertise: Proficiency with tools such as JIRA, Confluence, MS Project, Azure DevOps, Asana, and Trello. Experience with Agile, Scrum, SAFe, hybrid, and waterfall methodologies. Familiarity with platforms including iOS, Android, Flutter, and React Native. Knowledge of cloud-native environments and CI/CD pipelines.

Preferred Qualifications

Certifications such as PMP, PgMP, PMI-ACP, CSM, or SAFe are highly desirable. Experience working in enterprise or multi-client delivery environments is a plus. Exposure to digital transformation initiatives or scale-up delivery models is advantageous.

This role offers the opportunity to lead and shape delivery excellence in a dynamic environment, driving innovation and high-impact outcomes in mobile and digital application development.