Senior Service Engineer

GoodWe, a global leader in photovoltaic (PV) inverter manufacturing and smart energy solutions since 2010, is seeking a Senior Service Engineer based in Karachi. The company offers a diverse range of inverters from 0.7kW to 350kW, serving residential, commercial, industrial, and utility sectors worldwide. With installations exceeding 100 GW across more than 100 countries as of early 2025, GoodWe maintains a strong presence in the renewable energy market. Operating manufacturing facilities in four locations globally, the company boasts an annual production capacity of 35 GW for PV inverters and 2.1 GWh for batteries. GoodWe’s comprehensive product portfolio includes inverters, lithium batteries, PV building materials, EV chargers, heat pumps, and smart energy management systems.

The Senior Service Engineer role involves a combination of remote work and travel as required. This position focuses on delivering technical and after-sales support to ensure optimal performance and customer satisfaction.

Key Responsibilities

- Provide telephonic and on-site technical support and after-sales service for PV string, hybrid/storage inverters, and Battery Energy Storage Systems (BESS).
- Conduct commissioning, troubleshooting, and firmware/hardware updates for various inverter systems.
- Report product failures to the head office with clear and detailed descriptions, ensuring timely follow-up.
- Regularly evaluate PV plant performance by analyzing operational data.
- Collaborate proactively with installers and retailers to deliver exceptional customer experiences.
- Maintain continuous communication and follow-ups on technical issues, fostering strong relationships with installers and retailers.

Required Qualifications

- Bachelor’s degree or higher in Electrical or Electronics Engineering.
- Minimum of one year of experience in the solar industry, particularly in product troubleshooting.
- Strong analytical and independent problem-solving skills.
- Reliable, self-motivated, and quick to learn new technologies.
- Proficient in Microsoft Office applications.
- Ability to work effectively within a team environment.
- Excellent communication skills, combined with a friendly, positive, and customer-focused attitude.
- Strong time management and organizational abilities.
- Willingness and ability to travel frequently as part of the role.

Preferred Qualifications and Benefits

- Experience working with PV inverters and energy storage systems is highly advantageous.
- Opportunity to grow professionally within a leading multinational solar company.
- Salary is negotiable and commensurate with experience.

This is an excellent opportunity for candidates looking to advance their career in the renewable energy sector with a reputable and innovative organization. Interested professionals are encouraged to apply and explore this rewarding position.