Senior Service Engineer

We are seeking a seasoned Senior Service Engineer with extensive experience in maintaining, troubleshooting, and repairing HVAC systems, with a particular focus on chillers and VRF units. The ideal candidate will be responsible for ensuring optimal performance and reliability of HVAC equipment through hands-on technical expertise and effective team leadership. This role requires a proactive approach to diagnosing faults, performing preventive maintenance, and delivering excellent customer service.

Key Responsibilities:
- Inspect, maintain, troubleshoot, and repair air conditioning and HVAC systems, including chillers and VRF units.
- Diagnose technical faults and carry out corrective and preventive maintenance to reduce equipment downtime.
- Troubleshoot and manage control panel integration, system controls, and associated electrical components.
- Test, calibrate, and adjust thermostatic controls to maintain efficient system operation.
- Supervise, train, and mentor service technicians to ensure high-quality workmanship and adherence to safety standards.
- Coordinate with clients to address service complaints, resolve technical issues, and ensure customer satisfaction.
- Monitor system functionality, identify recurring problems, and report findings along with recommendations to supervisors.
- Ensure compliance with safety protocols, technical standards, and regulatory requirements.
- Maintain accurate documentation of inspections, maintenance activities, repairs, and service reports.

Required Qualifications:
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related discipline.
- 6 to 8 years of relevant experience in HVAC service, maintenance, and troubleshooting.
- Practical experience working with chillers, VRF systems, control panels, and HVAC controls.
- Strong knowledge of preventive maintenance, fault diagnosis, and system commissioning processes.
- Demonstrated ability to lead and supervise technical teams effectively.
- Excellent customer handling, communication, and problem-solving skills.
- Willingness and ability to work onsite at customer locations and provide necessary service support.

This position offers an opportunity to apply technical expertise in a dynamic environment while leading a team and ensuring customer satisfaction. Candidates who are proactive, detail-oriented, and committed to maintaining high standards of safety and quality will thrive in this role.