Senior Software Integration Engineer (ServiceNow)

The XTIUM global team consists of diverse and talented professionals united by a commitment to excellence and continuous improvement. We embrace challenges, foster open communication, and collaborate closely. Our culture emphasizes ownership, learning, growth, and accountability to both colleagues and customers. Together, we push boundaries, make meaningful impacts, and inspire each other to reach our full potential.

Key Responsibilities
- Develop new and maintain legacy integrations across multiple platforms using various integration technologies employed at XTIUM.
- Design, develop, and sustain integration flows involving diverse platforms, APIs, databases, protocols, and data formats.
- Create reusable integration components to build scalable solutions addressing current and future challenges.
- Collaborate with engineering peers through code reviews and joint development to uphold consistent technical standards.
- Produce and maintain technical designs, sequence diagrams, and other documentation related to systems integration and operations.
- Clearly document technical details for stakeholders with varying technical expertise.
- Support the stability and daily operation of XTIUM’s integration ecosystem.
- Split time evenly between general integration development and ServiceNow backend development.
- Work closely with team members during Eastern US business hours, with occasional extended hours to meet tight deadlines.
- Perform additional duties as assigned.

Required Qualifications
- Within the last year, at least 1,000 hours of hands-on development experience with integration technologies across various platforms.
- Programming experience including one or a combination of the following:
- Minimum 500 hours dedicated to ServiceNow (Glide-related) scripting, or
- At least 1,000 hours dedicated to JavaScript programming, or
- At least 1,500 hours dedicated to any other object-oriented language.
- Minimum 500 hours dedicated to ETL engineering/development.
- At least 300 hours of ITSM/ticketing system integration, development, or administration.
- At least 100 hours writing automation scripts in PowerShell, Groovy, Bash, Python, or PHP.
- Over the last five years, at least 3,000 hours of hands-on integration development experience.
- Programming experience over five years including:
- 1,500+ hours ServiceNow scripting, or
- 3,000+ hours JavaScript, or
- 5,000+ hours other object-oriented languages.
- At least 1,500 hours ETL development and 1,000 hours ITSM/ticketing system integration/administration.
- Minimum 250 hours writing automation scripts as noted above.
- Expert knowledge of integration technologies such as REST, SOAP, ETL, XML, and JSON.
- Strong understanding of data manipulation, distribution, and database architectures, including MySQL (RDBMS) and MongoDB (NoSQL).
- Experience resolving performance issues like database bottlenecks and concurrency challenges.
- Deep expertise in architectural design, API definition, JVM stack and memory management, caching, and threading.
- Proven ability to troubleshoot complex production issues including memory leaks, network problems, and intermittent failures.
- Excellent verbal and written English communication skills for technical discussions and client interactions.
- Ability to engage with all levels of internal and external business partners.
- Strong version control, quality assurance skills, and attention to detail.
- Availability for 8+ hours during 8am to 7pm Eastern US time, occasional extended hours, seasonal high-demand periods, and ad-hoc technical sessions requiring screen sharing and active collaboration.
- Adaptability to change and ability to work independently or as part of a team.
- Required certifications include CSA (entry admin), CAD (entry developer), CIS-ITSM, CIS-CMDB, and CIS-Integration Hub.

Preferred Qualifications and Benefits
- Experience in ServiceNow development and administration, particularly ITSM.
- Familiarity with ServiceNow’s ITBM platform.
- Expertise in JavaScript (ES5).
- Over seven years of software engineering experience.
- Understanding of distributed systems, synchronicity, and message-based architectures.
- Experience with data stores such as PostgreSQL, Redis, Cassandra, HBase, and data warehouses like Redshift, BigQuery, and Snowflake.
- Background in business data analytics and visualization platforms.
- Experience working with customer success applications.

This role offers the opportunity to work with a dynamic, collaborative team focused on innovation and continuous improvement in a fast-paced environment.