Senior Specialist, Revenue Operations

We are seeking a Senior Specialist in Revenue Operations to join our global team supporting commercial front-line activities across Pakistan, India, and the Philippines. This role focuses on optimizing the Order-to-Cash process by managing quotes, contracts, and collaborating with teams such as Legal, Order Management, Fulfillment, and Client Financial Relations. You will play a pivotal role in enhancing revenue generation, improving operational efficiency, and elevating the client experience across the Commercial organization. This position offers opportunities for growth into specialized roles and the chance to contribute significantly to team success and strategic initiatives.

Key Responsibilities

- Pricing new sales and renewal quotes accurately in Salesforce, working closely with sales teams to support strategic and high-value clients.
- Collaborating with internal partners to ensure starting and ending Annual Contract Value (ACV) figures in Salesforce are precise, enabling effective reporting via Power BI dashboards.
- Leading cross-functional projects to reduce Order Return rates for CPQ quotes, manage suspensions, and address usage billing requests including AMR PPV and Real-Time Premium exchange.
- Acting as a subject matter expert by contributing to business strategy decisions and mentoring junior staff to build team capabilities.
- Overseeing daily workflows to ensure timely completion of team deliverables and supporting team members in achieving their goals.
- Participating actively in process improvement initiatives to enhance team productivity and operational effectiveness.
- Collaborating with stakeholders on data clean-up projects and User Acceptance Testing (UAT) to validate system updates and enhancements.
- Partnering with management to refine departmental processes, including deliverables tracking, metrics development, and assignment workflows.
- Identifying operational gaps and developing solutions to support new capabilities and improve overall team performance.
- Leading and engaging in cross-functional projects that drive operational efficiency and strengthen collaboration across departments.

Required Qualifications

- Proficiency in MS Office applications, especially advanced Excel skills for complex data analysis, modeling, and reporting.
- Strong oral and written communication skills with the ability to clearly convey complex information.
- Expertise in Salesforce reporting and Salesforce CPQ functionalities to optimize sales processes.
- Proven experience in User Acceptance Testing (UAT) to ensure alignment of system changes with business needs.
- Demonstrated project management skills with the ability to lead multiple projects simultaneously under tight deadlines.
- Exceptional attention to detail, self-motivation, and a proactive work ethic.
- Strong analytical abilities to diagnose complex issues and develop innovative solutions.
- Excellent collaboration skills, capable of building effective relationships with stakeholders at all organizational levels.
- Ability to work independently with minimal supervision, showing initiative and accountability.
- Outstanding organizational, multitasking, and prioritization skills to manage competing demands effectively.
- Commitment to integrity, excellence, and a client-first mindset.
- Ability to thrive in a fast-paced environment and perform well under pressure.

Preferred Qualifications and Benefits

At S&P Global Market Intelligence, we are committed to fostering a diverse and inclusive workplace where integrity, discovery, and partnership guide our work. We offer a comprehensive benefits package designed to support your health, well-being, and career growth. Benefits include health and wellness coverage, generous time off, continuous learning opportunities, financial planning resources, family-friendly perks, and additional incentives such as retail discounts and referral awards.

Join a global team of over 35,000 professionals dedicated to delivering essential intelligence that empowers clients to make confident decisions. We value accountability and reward extraordinary performance with growth opportunities. Our hiring practices emphasize fairness, transparency, and merit, ensuring equal opportunity for all qualified candidates.

If you are driven to make an impact and thrive in a collaborative, fast-paced environment, this role offers a unique chance to contribute to a leading organization shaping the future of market intelligence.