Senior Specialist, Revenue Operations

The Senior Specialist, Revenue Operations, is a vital member of a global team supporting commercial front-line activities across Pakistan, India, and the Philippines. This role focuses on optimizing the Order-to-Cash process by managing quotes, contracts, and collaborating closely with teams such as Legal, Order Management, Fulfillment, and Client Financial Relations. The position directly influences revenue generation and enhances the overall commercial and client experience by improving operational efficiency within the Commercial organization.

Key Responsibilities:
- Accurately price new sales and renewal quotes in Salesforce, working closely with sales teams to meet client requirements, especially for strategic and high-value accounts.
- Collaborate with internal partners to ensure starting and ending Annual Contract Value (ACV) figures in Salesforce are precise, supporting accurate sales and marketing reporting in Power BI.
- Lead cross-functional projects aimed at reducing order return rates for CPQ quotes, managing suspensions, and addressing usage billing requests such as AMR PPV and Real-Time Premium exchange.
- Serve as a subject matter expert by contributing to business strategy decisions and mentoring junior staff to develop their skills and performance.
- Oversee daily workflows and support the team in achieving deliverables efficiently.
- Participate actively in process improvement initiatives to optimize team productivity and effectiveness.
- Collaborate with stakeholders to support data clean-up projects and lead User Acceptance Testing (UAT) to validate system updates.
- Work with management to enhance departmental processes, including deliverables tracking, metrics development, and assignment flows.
- Identify operational gaps and develop mechanisms to support new capabilities integration.
- Lead and engage in cross-functional projects that improve operational efficiency and foster collaboration.

Required Qualifications:
- Proficiency in MS Office, with advanced Excel skills for complex data analysis, modeling, and reporting.
- Exceptional oral and written communication skills, capable of clearly conveying complex information.
- Expertise in Salesforce reporting and Salesforce CPQ functionalities to maximize sales performance.
- Proven experience in User Acceptance Testing (UAT), ensuring alignment of system enhancements with business needs.
- Strong project management skills, with the ability to manage multiple projects simultaneously under tight deadlines.
- Detail-oriented, self-motivated, proactive, and committed to high standards of work ethic.
- Excellent analytical skills to dissect complex issues and develop innovative solutions.
- Strong collaboration skills to build effective relationships across all organizational levels.
- Ability to work independently with minimal supervision, demonstrating initiative and accountability.
- Outstanding organizational, multitasking, and prioritization abilities to manage competing demands.
- A client-first mindset with a commitment to integrity and excellence.
- Ability to thrive in a fast-paced environment and perform well under pressure.

Preferred Qualifications and Benefits:
S&P Global Market Intelligence is committed to equal opportunity and fostering a meritocratic culture that rewards exceptional performance with growth opportunities. Employees benefit from a comprehensive package including health and wellness coverage, generous time off, continuous learning resources, financial planning support, and family-friendly perks. The company values integrity, discovery, and partnership, emphasizing a collaborative and inclusive workplace that drives innovation.

Joining S&P Global means contributing to a mission of advancing essential intelligence, with a global team dedicated to delivering deep insights and data-driven solutions that empower confident decision-making. The organization supports career development and offers a supportive environment designed to help employees thrive both personally and professionally.

For more information about the company and its benefits, visit the official S&P Global Market Intelligence website. S&P Global is an equal opportunity employer committed to diversity and inclusion, ensuring fair hiring practices and accommodations for applicants with disabilities.