Senior UX/CX Designer

Ibex is recruiting on behalf of a global client for the position of Senior UX/CX Designer. The ideal candidate will be an empathetic and detail-oriented professional who can contribute to creating user-centered experiences within complex digital ecosystems. This role involves close collaboration with cross-functional teams such as product, engineering, research, and content to design seamless and intuitive user journeys. The Senior UX/CX Designer will be instrumental in shaping information architecture, user flows, and end-to-end experiences, ensuring that solutions remain customer-focused and of the highest quality.

Key Responsibilities

- Create user flows, wireframes, journey maps, and information architecture artifacts to support design initiatives.
- Translate insights from analytics, Voice of Customer (VoC), Net Promoter Score (NPS), and market feedback into actionable design improvements.
- Collaborate effectively with product, engineering, research, and content teams to deliver cohesive and user-friendly UX solutions.
- Advocate for user needs and ensure alignment among all stakeholders throughout the design process.
- Participate actively in design discussions and critiques, incorporating feedback to refine solutions.
- Support the development of site maps, navigation systems, and information architecture structures that enhance usability.
- Ensure all designs comply with usability standards, accessibility (A11y) guidelines, and technical feasibility requirements.
- Maintain a focus on creating simple, seamless, and intuitive user experiences that meet business and user goals.
- Assist with research efforts and translate findings into practical design solutions.
- Communicate design ideas, rationale, and progress clearly and effectively to stakeholders.
- Manage multiple projects simultaneously while balancing competing priorities in a fast-paced environment.

Required Qualifications

- 2 to 4 years of professional experience in UX Design, Interaction Design, or Information Architecture.
- Strong expertise in creating user flows, journey maps, and information architecture frameworks.
- Proficient in design and collaboration tools such as Figma, FigJam, Figma Make, and Adobe Creative Suite.
- Experience integrating user research, NPS, and Voice of Customer (VoC) data into design decisions.
- Proven ability to work collaboratively with cross-functional teams and manage multiple stakeholders.
- Skilled in building and utilizing personas to inform design strategies.
- Excellent communication skills with experience presenting design work to diverse audiences.
- Familiarity with Adobe Experience Manager (AEM) is preferred.
- Experience working in Agile environments, including sprint planning and close collaboration with product and engineering teams.
- Strong understanding of accessibility (A11y) standards and usability principles.
- Ability to thrive in fast-paced, complex, and matrixed organizational structures.
- Detail-oriented with a collaborative approach and strong problem-solving skills.

This role offers the opportunity to work on impactful projects within a dynamic international setting, contributing to innovative digital experiences that prioritize user needs. Candidates who are passionate about user-centered design and eager to collaborate across disciplines will find this position rewarding.