Service Centre Supervisor

DHL Pakistan (Private) Limited

Peshawar , Pakistan

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Posted 2 days ago 61 views Report Job

DHL Pakistan (Private) Limited is seeking a dedicated Service Centre Supervisor to join its team in Peshawar. This role is integral to ensuring high-quality service delivery and operational efficiency within the DHL Express business unit. The successful candidate will oversee daily operations, lead a team to meet performance targets, and contribute to enhancing customer satisfaction across the service centre. This permanent, full-time position involves nationwide travel and offers an opportunity to be part of a globally recognized company that has been pioneering cross-border express delivery since 1969.

Key Responsibilities
- Supervise daily pickup, delivery, and in-house operations to guarantee timely service and achievement of operational targets.
- Monitor daily performance against KPIs, implementing corrective actions to close service gaps.
- Lead and support the service centre team to maintain productivity, service quality, and operational discipline.
- Ensure compliance with DHL policies, regulatory requirements, and safety, security, and facility management standards.
- Coordinate the availability and effective use of fleet, material handling equipment, and other resources to support smooth operations.
- Address operational challenges, resolve service issues promptly, and escalate critical matters to the Service Centre Manager as needed.
- Promote a customer-centric culture by ensuring timely resolution of customer concerns and adherence to DHL service standards.
- Maintain accurate operational records and prepare routine performance reports to aid monitoring and decision-making.
- Identify opportunities to improve operational processes, resource utilization, and service quality within the service centre.

Required Qualifications
- Bachelor’s degree with 5 to 7 years of relevant experience in operations, logistics, courier services, or a related field.
- Proven experience in supervising teams and managing day-to-day operational activities, preferably within the logistics or express delivery industry.
- Strong skills in team supervision, coordination, and problem-solving.
- Good understanding of operational KPIs, service quality standards, and performance monitoring.
- Ability to manage competing priorities and make effective decisions in a fast-paced environment.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong customer focus, attention to detail, and commitment to operational excellence.
- Ability to collaborate effectively with internal stakeholders and ensure adherence to company policies and procedures.

This role offers the chance to work with a global leader in logistics, contributing to a mission that connects people worldwide and improves lives through exceptional service. The position demands a proactive, customer-focused professional ready to lead operational excellence in a dynamic environment.