Service Centre Supervisor

Join a global leader in express delivery with a rich history dating back to 1969, operating across more than 220 countries and territories. This role offers the opportunity to be part of a company that connects people worldwide, improving lives through exceptional service. If you are passionate about quality and customer satisfaction, and want to make a meaningful impact, consider becoming a Certified International Specialist within a highly customer-centric team.

Key Responsibilities

- Supervise daily pickup, delivery, and in-house operations to ensure timely service, operational efficiency, and achievement of targets.
- Monitor daily operational performance against established KPIs and implement corrective actions to address any service gaps.
- Lead, guide, and support service centre team members to maintain productivity, service quality, and operational discipline.
- Ensure compliance with company policies, regulatory requirements, and safety, security, and facility management standards.
- Coordinate the availability and effective use of fleet, material handling equipment, and other operational resources to support smooth service centre operations.
- Address day-to-day operational challenges, resolve service issues promptly, and escalate critical matters to the Service Centre Manager when necessary.
- Foster a customer-centric culture by ensuring prompt resolution of customer concerns and consistent adherence to service standards.
- Maintain accurate operational records and prepare routine performance reports to support monitoring and decision-making.
- Identify opportunities to improve operational processes, resource utilization, and service quality within the service centre.

Required Qualifications

- Bachelor’s degree with 5 to 7 years of relevant experience in operations, logistics, courier services, or a related field.
- Proven experience in supervising teams and managing day-to-day operational activities, preferably within the logistics or express delivery industry.
- Strong skills in team supervision, coordination, and problem-solving.
- Good understanding of operational KPIs, service quality standards, and performance monitoring.
- Ability to manage competing priorities and make effective decisions in a fast-paced operational environment.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong customer focus, attention to detail, and commitment to operational excellence.
- Ability to collaborate effectively with internal stakeholders and ensure adherence to company policies and procedures.

This role is ideal for professionals seeking to contribute to a dynamic and international environment where operational excellence and customer satisfaction are paramount. Join a team dedicated to connecting people and improving lives through outstanding service delivery.