Service Centre Supervisor

Join a global leader in cross-border express delivery with a presence in over 220 countries and territories. Since pioneering international express services in 1969, this company has been connecting people worldwide, improving lives through reliable and efficient logistics solutions. If you are passionate about quality and exceptional service, and want to make a meaningful impact, consider joining the "Insanely Customer Centric" team as a Certified International Specialist.

Key Responsibilities

- Supervise daily pickup, delivery, and in-house operations to ensure timely service, operational efficiency, and achievement of targets.
- Monitor operational performance against established KPIs and implement corrective actions to close service gaps.
- Lead, guide, and support service centre team members to maintain productivity, service quality, and operational discipline.
- Ensure compliance with company policies, regulatory requirements, and safety, security, and facility management standards.
- Coordinate the availability and effective use of fleet, material handling equipment, and other resources to support smooth operations.
- Address daily operational challenges, resolve service issues promptly, and escalate critical matters to the Service Centre Manager when necessary.
- Foster a customer-centric culture by ensuring prompt resolution of customer concerns and consistent adherence to service standards.
- Maintain accurate operational records and prepare routine performance reports to aid monitoring and decision-making.
- Identify opportunities to improve operational processes, resource utilization, and service quality within the service centre.

Required Qualifications

- Bachelor’s degree with 5 to 7 years of relevant experience in operations, logistics, courier services, or related fields.
- Proven experience in supervising teams and managing day-to-day operational activities, preferably within the logistics or express delivery industry.
- Strong skills in team supervision, coordination, and problem-solving.
- Solid understanding of operational KPIs, service quality standards, and performance monitoring.
- Ability to manage competing priorities and make effective decisions in a fast-paced environment.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong customer focus, attention to detail, and commitment to operational excellence.
- Ability to collaborate effectively with internal stakeholders and ensure compliance with company policies and procedures.

This role offers the opportunity to be part of a dynamic team dedicated to operational excellence and outstanding customer service. If you thrive in a fast-paced, international environment and are motivated to contribute to a company that connects people globally, this position is an excellent fit.