Posted 6 days ago 61 views
We are seeking a dedicated professional to assist in managing day-to-day service delivery operations within a dynamic team environment. The ideal candidate will play a crucial role in ensuring smooth service execution by monitoring tasks, coordinating with clients and internal teams, and maintaining accurate records. This position requires strong communication skills, the ability to handle multiple priorities, and a commitment to continuous improvement.
Key Responsibilities:
- Assist in managing daily service delivery operations to ensure efficiency and effectiveness.
- Monitor ongoing tasks to guarantee timely completion and adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Coordinate with clients and internal teams to address and resolve service-related issues promptly.
- Serve as the first point of contact for client queries, providing timely and accurate responses.
- Escalate unresolved issues to the Service Delivery Manager as necessary to maintain service standards.
- Maintain precise service records, update internal systems regularly, and prepare daily and weekly reports.
- Support team coordination efforts, facilitate knowledge sharing, and contribute to continuous process improvements.
Required Qualifications:
- Bachelor’s degree in Business Administration, IT, Management, or a related field is preferred.
- Excellent communication and coordination skills, with the ability to engage effectively with clients and team members.
- Strong organizational skills, problem-solving capabilities, and the ability to multitask efficiently.
- Proficiency in Microsoft Office applications and basic reporting/documentation tools.
- Ability to work independently and manage priorities, particularly during night shifts.
Preferred Qualifications and Benefits:
- Previous experience in service delivery, client support, operations, or IT service management is highly desirable.
- The position includes a one-month paid onsite training program to ensure the candidate is well-prepared for the role. Upon successful completion of training, the candidate will be placed on rotational shifts.
- Working hours are 8 hours per day, Monday through Friday. Weekend shifts (Saturday and Sunday) are available and compensated as overtime.
- Salary is competitive and commensurate with experience, reflecting market standards.
This role offers a valuable opportunity to develop your career in service delivery within a supportive and growth-oriented company environment. The office is located near Suzuki Twin City Motors, 17 Meel Barakahu.
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Smart Solutions Technologies - SST
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