Service Engineer

Ashraf Group is a prominent provider of automation, cutting, welding, and industrial tools, catering to a diverse range of industries throughout Pakistan. As one of the largest importers of welding consumables, welding equipment, industrial hand tools, and power tools, the company offers a comprehensive selection of welding and hardware products under one roof. With exclusive distribution agreements with well-known international brands from Italy, Japan, Thailand, the Philippines, Germany, China, Spain, Turkey, England, and Taiwan, Ashraf Group leverages a strong global network to deliver reliable, high-quality products and tailored industrial solutions. The organization fosters a growth-oriented environment that values technical expertise and customer-centric service.

We are currently seeking a Mechatronics Engineer or an Electrical/Mechanical Diploma holder to join our service team based in Lahore. The successful candidate will be responsible for installing, commissioning, troubleshooting, and maintaining industrial automation and robotic systems at various customer locations. This role involves direct interaction with clients to understand their technical issues, provide effective solutions, and ensure customer satisfaction. Additionally, the candidate will prepare detailed service and visit reports and support inventory management related to spare parts and consumables.

Key Responsibilities

- Install and commission industrial robots and automation systems at customer sites.
- Troubleshoot and repair electrical, mechanical, and automation-related faults.
- Conduct regular preventive maintenance and service visits to ensure optimal system performance.
- Engage with customers to diagnose problems and deliver timely technical support.
- Prepare accurate and professional service reports following each customer visit.
- Assist in managing spare parts, consumables, and other service-related inventory.

Required Qualifications

- Bachelor’s degree in Mechatronics Engineering or a Diploma in Electrical or Mechanical Engineering.
- 1 to 2 years of experience in installation, commissioning, maintenance, or field service roles is preferred.
- Solid understanding of electrical panels and control systems.
- Strong communication and problem-solving skills.
- Willingness to travel regularly to customer sites.
- Ability to work independently and produce professional service documentation.

Preferred Qualifications and Benefits

Candidates with prior hands-on experience in industrial automation and robotics will find this role rewarding. The position offers an attractive salary package commensurate with experience and skills. Joining Ashraf Group means becoming part of a reputable company that values technical proficiency and customer service excellence, providing opportunities for professional growth in a dynamic industrial environment.