Service Manager

The Service Manager will oversee the daily operations of the service department at an automotive dealership in Multan. This full-time, on-site position involves managing the workflow to ensure timely, high-quality vehicle repairs while maintaining excellent customer satisfaction. The role requires supervising service advisors and technicians, monitoring job progress, and ensuring all work complies with manufacturer standards and safety protocols.

Key Responsibilities
The Service Manager will handle customer inquiries and resolve complaints efficiently, preparing accurate service estimates and authorizing work orders. Maintaining precise documentation in the service management system is essential. The role also includes coordinating parts availability to minimize downtime, optimizing workshop capacity, and tracking key performance indicators to improve service department performance. Additionally, the Service Manager will implement process improvements, provide coaching and training to team members, and ensure compliance with company policies. Collaboration with other departments is necessary to support overall business objectives.

Required Qualifications
Candidates should have strong knowledge of automotive service operations, maintenance standards, and repair processes. Experience leading service teams, including supervising technicians and service advisors, is essential. The ability to manage customer relationships, resolve service issues, and communicate clearly both verbally and in writing is required. Proficiency in service management software, scheduling tools, and basic office applications for reporting and documentation is expected. Solid organizational and time-management skills are necessary to prioritize tasks effectively in a busy workshop environment. A good understanding of safety regulations, quality control practices, and manufacturer guidelines for vehicle servicing is also important.

Preferred Qualifications and Benefits
Relevant experience in an automotive dealership or service center is preferred, with experience working with Suzuki or similar automotive brands considered an advantage. Educational qualifications such as a BS or DAE degree in automotive technology, mechanical engineering, business management, or a related field are desirable. The role requires the ability to work full-time on-site in Multan and collaborate effectively with a diverse team.

This position offers an opportunity to lead a dynamic service department within a reputable dealership, contributing to customer satisfaction and operational excellence.