Service Operations Coordinator

Our partner company, Rent n Repair, is seeking a highly organized, tech-savvy, and responsible Service Operations Coordinator to oversee daily service operations and act as a liaison between customers and service providers. This full-time, onsite position is based in DHA Phase 8 Commercial Broadway and reports directly to the CEO. The role offers a competitive salary of 60,000 PKR.

Key Responsibilities
- Monitor and manage incoming service requests through the Admin Panel to ensure timely processing.
- Verify bookings and assign appropriate service providers based on availability and expertise.
- Coordinate effectively with customers, technicians, and vendors to facilitate smooth service delivery.
- Track technician arrival times, job progress, and successful completion of services.
- Follow up on any pending or delayed orders to maintain service standards.
- Update order statuses regularly and maintain accurate operational records.
- Handle basic customer communications and reassign vendors when necessary to resolve issues promptly.

Required Qualifications
- Experience in operations, customer support, dispatch, logistics, service coordination, call centers, or field-service operations.
- Strong organizational skills and attention to detail to manage multiple tasks efficiently.
- Comfortable working with technology and administrative systems to streamline workflows.
- Excellent communication skills with the ability to follow up and coordinate between various stakeholders.
- Ability to prioritize multiple requests and manage time effectively in a fast-paced environment.

This role is ideal for candidates who thrive in a dynamic setting and are committed to delivering excellent service through effective coordination and communication. If you are detail-oriented, proactive, and enjoy working with technology, this opportunity at Rent n Repair could be a great fit.