SharePoint Administrator

We are a growing Managed Service Provider (MSP) specializing in delivering reliable IT solutions, cloud services, and technical support to a diverse range of clients. We are seeking a skilled SharePoint Administrator to manage, maintain, and optimize SharePoint Online environments across multiple client organizations. The ideal candidate will have practical experience administering SharePoint Online, managing Microsoft 365 collaboration tools, implementing security controls, and troubleshooting technical issues within a multi-client MSP setting.

Key Responsibilities

- Administer and maintain SharePoint Online environments across various client tenants, ensuring optimal performance and reliability.
- Create, configure, and manage SharePoint sites, document libraries, lists, pages, and site collections tailored to client needs.
- Manage user permissions, security groups, external sharing, and access controls to maintain secure collaboration environments.
- Support integrations between SharePoint Online, Microsoft Teams, and OneDrive to enhance productivity.
- Configure document management structures, including metadata, content types, and version control policies.
- Troubleshoot issues related to SharePoint access, synchronization, performance, and document collaboration errors.
- Implement governance policies, retention schedules, and security best practices to ensure compliance and data integrity.
- Assist with SharePoint migrations, including tenant-to-tenant migrations and data restructuring projects.
- Manage Microsoft 365 administrative settings and collaborate with IT teams on identity and access management.
- Utilize PowerShell and Microsoft Graph to automate administrative tasks and generate reports.
- Monitor service health, investigate incidents, and resolve service requests within defined Service Level Agreements (SLAs).
- Maintain comprehensive technical documentation, standard operating procedures, and client-specific configurations.
- Coordinate effectively with clients, service desk teams, and senior engineers to deliver timely and effective technical support.

Required Qualifications

- Minimum of 3 years hands-on experience administering SharePoint Online within a Microsoft 365 environment.
- Proven experience working in an MSP or supporting multiple client environments is highly preferred.
- Strong understanding of SharePoint site architecture, permissions, document libraries, lists, and sharing settings.
- Practical knowledge of Microsoft 365 administration, including OneDrive and Microsoft Teams.
- Experience with Microsoft Entra ID, security groups, user access management, and authentication concepts.
- Proficiency in PowerShell scripting for SharePoint and Microsoft 365 administration tasks.
- Demonstrated ability to troubleshoot document synchronization, access permissions, sharing, and collaboration issues.
- Solid understanding of SharePoint governance, data security, and compliance fundamentals.
- Excellent communication, documentation, and customer service skills.
- Ability to prioritize multiple client requests and manage incidents in alignment with SLA requirements.

This role offers the opportunity to work in a dynamic MSP environment supporting a wide variety of clients, providing valuable experience with Microsoft 365 collaboration tools and cloud-based solutions. Candidates who thrive in fast-paced, multi-client settings and enjoy problem-solving will find this position rewarding.