Shift Manager

The Potato Factory International

Lahore , Pakistan

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Posted 13 hours ago Report Job

This full-time position offers a competitive monthly salary starting at Rs. 55,000, along with additional benefits including a meal allowance of Rs. 2,600, KPI-based incentives, and biannual Eidi payments equivalent to 10% of the salary. Employees are entitled to 32 paid leaves annually, with 14 days eligible for encashment. The role focuses on ensuring excellent service delivery and customer satisfaction within a restaurant environment.

Key Responsibilities

- Ensure smooth service flow and maintain high levels of customer satisfaction.
- Manage and support staff by assigning tasks and monitoring performance.
- Address customer inquiries and resolve complaints promptly and professionally.
- Oversee food quality, cleanliness, and hygiene standards consistently.
- Maintain stock levels accurately and report any inventory variances.
- Assist in training new employees and enforce company policies effectively.
- Ensure strict compliance with safety and hygiene regulations.
- Handle cash transactions, process payments, and prepare shift reports.
- Collaborate with kitchen and service teams to optimize operational efficiency.
- Support food cost management by monitoring portion control and minimizing waste.
- Assist in profit and loss (P&L) tracking to ensure cost efficiency during shifts.

Required Qualifications

- Bachelor’s degree is mandatory.
- Proven experience in restaurant management or a similar role is preferred.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Ability to handle cash and generate accurate reports.
- Knowledge of food safety, hygiene standards, and inventory management.

Preferred Qualifications and Benefits

- Experience in food cost control and P&L tracking is an advantage.
- The position is based in-person at DHA Phase 5, so the ability to commute to this location is required.
- Employees benefit from a structured incentive program and paid leave entitlements, including leave encashment options.

Candidates will be asked about their current employment in the restaurant industry, their ability to commute to DHA Phase 5, and their current job designation during the application process. This role is ideal for professionals seeking a stable career with growth opportunities in the hospitality sector.