Posted Sep 07, 2026 65 views
This position is located at Main Adyala Road, Rawalpindi, and Sector G-13/4, Islamabad, and is ideal for candidates with prior experience in Quick Service Restaurant (QSR) settings. The role focuses on leading and managing both front-of-house (FOH) and back-of-house (BOH) shift operations to ensure smooth and efficient service during all hours. The successful candidate will uphold high standards of food quality, customer service, and operational efficiency while supporting business objectives and targets.
Key Responsibilities
Lead and oversee FOH and BOH shift operations, ensuring seamless execution throughout each shift. Conduct pre-shift briefings, assign team members to their respective stations, and monitor overall productivity. Maintain consistent product quality by enforcing portion control, order accuracy, and adherence to company service standards.
Ensure compliance with food safety, hygiene, and cleanliness protocols by performing regular operational checks to maintain restaurant readiness. Deliver outstanding customer service by promptly addressing complaints and fostering positive customer experiences. Monitor and control food inventory, manage stock levels effectively, minimize wastage, and apply proper product rotation methods such as FIFO and FEFO.
Manage cash handling processes including POS transactions, shift reconciliation, and enforcement of cash-security procedures with accuracy. Coach, train, and motivate team members by providing constructive feedback and enforcing standards related to attendance, grooming, and operations. Support achievement of sales, labor-cost, and food-cost targets through strategic shift planning and upselling initiatives.
Complete all shift opening and closing procedures and prepare the Weekly Operations Report with accurate, verifiable data. Conduct win-back calls to previously dissatisfied customers and document the outcomes. Address corrective actions assigned to the shift within agreed deadlines and escalate unresolved issues appropriately.
Required Qualifications
Candidates must have proven experience in Quick Service Restaurant (QSR) operations. A minimum of one year in a Shift Manager or similar supervisory role within the QSR industry is essential. The ability to reliably commute or plan to relocate to Rawalpindi before starting employment is preferred. Strong leadership and team management skills are required, along with sound knowledge of food safety, hygiene standards, and operational procedures.
Competency in cash handling, POS systems, and inventory management is necessary. Excellent customer service and problem-solving skills are also critical for success in this role.
Preferred Qualifications and Benefits
Experience in coaching and motivating teams to achieve operational excellence is highly desirable. The role requires physical presence at the designated locations. The offered salary ranges from Rs45,000 to Rs60,000 per month, commensurate with experience and qualifications.
This position provides an excellent opportunity to contribute to a fast-paced QSR environment by ensuring operational efficiency and delivering exceptional customer experiences. Candidates with the relevant background and a strong commitment to quality service are encouraged to apply.
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