Social Care Officer Jobs in Meezan Bank October 2026 Apply Online

Meezan Bank is inviting applications for the position of Social Care Officer within its Service Quality Department at the Head Office in Karachi, Sindh. This role offers an excellent opportunity for professionals experienced in social media management, customer service, and complaint handling to contribute to maintaining high service standards. The ideal candidate will be responsible for managing customer interactions across various social media platforms, addressing queries and complaints promptly, and ensuring unresolved issues are escalated appropriately. This position requires strong communication skills, professionalism in handling sensitive situations, and the ability to foster a positive online environment aligned with the bank’s community guidelines.

Key Responsibilities
- Respond promptly and professionally to customer queries, complaints, and feedback received through social media channels.
- Monitor social media platforms to engage with customer conversations and maintain effective communication.
- Moderate online discussions and interactions in accordance with established community guidelines.
- Escalate complex or unresolved customer issues to relevant departments for further action.
- Maintain accurate records of customer interactions, complaints, and their resolutions or escalations.
- Analyze customer sentiment and recurring concerns to provide insights that support service quality improvements.
- Assist the Service Quality Department in identifying trends and opportunities to enhance the customer experience.
- Work in rotational shifts, including weekends and public holidays, to ensure continuous social care coverage.

Required Qualifications
- A minimum of a bachelor’s degree in Marketing, Communications, Media Studies, or a related field from a Higher Education Commission (HEC)-recognized institute or university.
- At least 2–3 years of relevant experience in social media management, community management, customer support, complaint handling, or service quality.
- Strong written communication skills to professionally address customer queries and feedback.
- Proficiency in managing social media platforms and community moderation tools.
- Excellent customer service and interpersonal skills to maintain positive relationships.
- Ability to handle complaints and sensitive issues with good judgment and escalate when necessary.
- Strong problem-solving and analytical skills to identify and resolve issues effectively.
- Competence in maintaining accurate reporting and documentation of customer interactions.

Preferred Qualifications and Benefits
- A master’s degree in a relevant field will be considered an advantage.
- Additional qualification in Islamic Finance is desirable but not mandatory.
- This role offers valuable experience in the banking sector, particularly in digital communication and customer relationship management.
- Candidates will gain exposure to social media community management, complaint resolution, and service quality enhancement processes.
- The position provides opportunities to develop problem-solving skills and experience in handling customer feedback and escalation procedures.

Interested candidates are encouraged to apply online through Meezan Bank’s official careers portal before the deadline of November 13, 2026. Applicants should ensure they meet the eligibility criteria and submit complete and accurate information regarding their qualifications and experience. The role is based at the bank’s Head Office in Karachi and requires flexibility to work in rotational shifts, including weekends and public holidays. For further details and to apply, candidates should visit the official Meezan Bank careers website.