Social Care Officer

Meezan Bank - Careers | Job Opportunities | Islamic Banking

Karachi , Pakistan

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Posted 4 days ago 14 views Report Job

We are seeking a dedicated professional to join our Service Quality Department at the Head Office in Karachi. The ideal candidate will have a strong background in marketing, communications, or media studies, with a focus on social media and community management. This role requires someone who can effectively handle customer interactions across various social platforms, ensuring timely and professional responses while maintaining community standards. The position involves working in rotational shifts, including weekends and public holidays, to provide continuous social care coverage.

Key Responsibilities

- Respond promptly and professionally to customer queries, complaints, and feedback across social media channels.
- Monitor social media conversations and moderate comments and interactions according to community guidelines.
- Escalate complex, sensitive, or unresolved customer issues to the appropriate authorities or departments.
- Maintain accurate records and generate insights on recurring issues and overall customer sentiment.
- Work in rotational shifts, including weekends and public holidays, to ensure uninterrupted social care support.

Required Qualifications

- A minimum of a Bachelor’s degree in Marketing, Communications, Media Studies, or a related field from an HEC-recognized institute or university.
- At least 2-3 years of relevant work experience in social media management, customer service, or a related area.
- Proficiency in social media platforms, community management, and moderation tools.
- Excellent written communication skills, along with strong customer service and interpersonal abilities.
- Demonstrated judgment skills, particularly in complaint handling and escalation management.
- Strong analytical, problem-solving, and reporting capabilities.

Preferred Qualifications

- A Master’s degree in a related field is preferred.
- Qualification in Islamic Finance will be considered an added advantage.

This role offers the opportunity to work in a dynamic environment where your skills in social media engagement and customer service will directly impact service quality. The position is based at the Head Office in Karachi, with a commitment to maintaining high standards of customer interaction and community management.

Applications will be accepted until November 13th, 2026.