Social Media Marketing & Community Support Specialist

TeamFicient is collaborating with a client that specializes in high-performance, eco-friendly mineral sunscreens, skincare, and water-sports gear designed to protect both people and marine ecosystems. Their products are scientifically tested, EWG-verified, and EcoVadis Gold-certified, underscoring a strong commitment to ocean health. The brand’s mission is to empower water enthusiasts, divers, travelers, and eco-conscious families to enjoy their adventures responsibly while advocating for coral reef preservation. We are seeking a passionate Social Media Marketing & Community Support Specialist to manage the client’s online presence, create engaging content, and nurture a vibrant community of ocean advocates. This is a full-time remote position reporting to the Marketing Director, offering a monthly salary range of $1000 to $1200.

Key Responsibilities

- Develop, plan, and maintain a consistent weekly social media content calendar that aligns with brand campaigns, product launches, and ocean conservation events.
- Produce native, high-impact short-form video content for platforms such as TikTok, Instagram Reels, and YouTube Shorts, focusing on product benefits, reef-safe science, dive trip essentials, and eco-friendly lifestyle tips.
- Collaborate with brand ambassadors, influencers, and non-profit partners to amplify user-generated content and support joint ocean advocacy initiatives.
- Monitor social media analytics including engagement, reach, and click-through rates, providing actionable insights to optimize content strategy.
- Act as the primary point of contact on social media by responding promptly and professionally to comments, direct messages, tags, and reviews.
- Address customer inquiries related to product use (e.g., mineral sunscreen application and skin tone blending), shipping, order support, and ingredient transparency.
- Engage proactively in relevant conversations around ocean conservation, diving, and eco-lifestyle to increase brand visibility and community growth.
- Escalate complex customer service issues to internal support or e-commerce teams to ensure timely resolution.
- Educate the audience on the science behind reef-safe products versus traditional chemical sunscreens using clear and approachable language.
- Support brand initiatives including giveaways, ambassador challenges, and coverage of trade shows and events such as dive expos and eco-festivals.

Required Qualifications

- At least 2 years of experience managing organic social media channels and/or digital customer support, preferably within direct-to-consumer e-commerce or eco-lifestyle brands.
- Proficiency with short-form video editing tools such as CapCut, Canva, Adobe Express, or Premiere Pro, coupled with a strong sense of visual storytelling.
- Excellent written and verbal communication skills, with the ability to simplify complex scientific concepts related to mineral and chemical UV filters.
- Empathetic and solution-oriented approach to customer service in both public and private social media interactions.
- Familiarity with social media management platforms (e.g., Later, Sprout Social, Buffer) and e-commerce helpdesk tools (e.g., Gorgias, Zendesk, Shopify).
- Deep passion for ocean conservation, water sports (diving, snorkeling, surfing, paddling), or sustainable living.
- Self-motivated and capable of working independently in a remote environment while maintaining alignment with team goals.

Preferred Qualifications and Benefits

- Competitive base salary commensurate with experience.
- Generous employee discounts on products.
- Flexible, fully remote work schedule.
- Opportunity to contribute directly to ocean conservation efforts and collaborate with partner organizations.

This position offers a unique opportunity to combine social media expertise with a meaningful mission to protect marine ecosystems while engaging a passionate community of ocean lovers. The role is fully remote, with a monthly salary range of $1000 to $1200.