Social Media Marketing Specialist

Aynsouq, a newly established eyewear e-commerce marketplace based in Dubai and part of the XPIN Group, is seeking a dedicated Customer Support & Operations Executive to join its remote team. The company focuses on delivering a modern and seamless online shopping experience for eyewear products, emphasizing exceptional customer service, efficient operations, and reliable order fulfillment. This role offers the opportunity to contribute to a growing business by supporting customers throughout their purchasing journey while ensuring smooth day-to-day e-commerce operations.

Key Responsibilities
- Assist customers with eyewear selection, frame fit guidance, and order placement.
- Respond promptly and professionally to customer inquiries via calls, WhatsApp, chat, and other support channels.
- Guide customers through the purchasing process, addressing questions and concerns effectively.
- Develop and maintain strong customer relationships using effective CRM practices.
- Monitor website performance to identify technical issues, slow-loading pages, or operational concerns.
- Conduct regular platform reviews and collaborate with technical teams to resolve issues.
- Manage order processing, coordinate logistics, track shipments, and follow up on deliveries.
- Ensure smooth daily e-commerce operations while maintaining high levels of customer satisfaction.

Required Qualifications
- Prior experience in customer support, e-commerce operations, or CRM is preferred.
- Excellent communication and interpersonal skills.
- Strong customer-service orientation with effective problem-solving abilities.
- Basic understanding of e-commerce platforms and website functionality.
- Detail-oriented, organized, and proactive approach to work.
- Proficiency in English communication is required.

Preferred Qualifications and Benefits
- Knowledge of logistics and order management processes is considered an advantage.
- Competitive compensation package within the salary range of 60,000 to 80,000 AED.
- Career growth opportunities within a diversified and expanding business group.
- Exposure to e-commerce operations, customer experience management, and digital retail.
- A dynamic and professional work environment that supports remote working.

This role is ideal for candidates who are customer-focused, tech-savvy, and eager to contribute to a fast-growing e-commerce platform. Applications can be submitted through LinkedIn Easy Apply.