Posted Oct 17, 2026 18 views
Aynsouq, a newly established eyewear e-commerce marketplace based in Dubai and part of the XPIN Group, is seeking a Customer Support & Operations Executive to join its remote team. The company is committed to delivering a seamless online shopping experience for eyewear products, emphasizing exceptional customer service, efficient operations, and reliable order fulfillment. This role offers an exciting opportunity to contribute to a growing business by supporting customers throughout their purchasing journey and ensuring smooth day-to-day e-commerce operations.
Key Responsibilities
- Assist customers with selecting eyewear, providing frame fit guidance, and facilitating order placement.
- Respond promptly and professionally to customer inquiries through calls, WhatsApp, chat, and other support channels.
- Guide customers throughout the purchasing process, addressing questions and concerns with a customer-oriented approach.
- Develop and maintain strong customer relationships using effective CRM practices.
- Monitor website performance to identify technical issues, slow-loading pages, or other operational concerns.
- Conduct regular platform reviews and collaborate with technical teams to resolve any identified problems.
- Manage order processing, coordinate logistics, track shipments, and follow up on deliveries to ensure timely fulfillment.
- Maintain high levels of customer satisfaction by ensuring smooth and efficient e-commerce operations on a daily basis.
Required Qualifications
- Prior experience in customer support, e-commerce operations, or CRM is preferred.
- Excellent communication and interpersonal skills, with proficiency in English.
- Strong customer-service orientation paired with effective problem-solving abilities.
- Basic understanding of e-commerce platforms and website functionality.
- Detail-oriented, organized, and proactive in approach to work.
Preferred Qualifications and Benefits
- Knowledge of logistics and order management processes is considered an advantage.
- Competitive compensation package with a salary range of 60,000 to 80,000 AED.
- Opportunities for career growth within a diversified and expanding business group.
- Exposure to e-commerce operations, customer experience management, and digital retail.
- A dynamic and professional work environment that supports remote work.
This role is ideal for candidates who are passionate about customer service and eager to contribute to the success of a modern e-commerce platform in the eyewear industry. Applications can be submitted through LinkedIn Easy Apply.
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Xpin Media
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