Software Developer (Support)

Contour Software, a subsidiary of Constellation Software Inc., has rapidly expanded from a small team to over 2,000 employees across three cities within 14 years. As part of one of the world’s top 10 software companies, Contour offers a dynamic environment where professionals can build rewarding, long-term careers. Our global presence spans multiple time zones, supporting divisions from Sydney to Vancouver. The Perseus Payments division delivers integrated payment services by connecting with various software systems to streamline payment processes. We are currently seeking a dedicated Software Engineer (Technical Support) to ensure the reliability and performance of our production systems by resolving issues, collaborating across teams, and supporting technical integrations during the night shift.

Key Responsibilities

- Monitor and troubleshoot production issues to maintain system health and performance.
- Conduct root cause analysis to prevent recurrence of problems.
- Collaborate with development teams, business analysts, and IT professionals to resolve incidents efficiently.
- Support and maintain technical integrations with external and internal systems.
- Document production issues, resolutions, and integration procedures thoroughly.
- Respond promptly to critical production incidents.
- Propose and implement improvements to enhance production support processes.
- Write and deploy code fixes for bugs as needed.

Required Qualifications

- Bachelor’s degree or higher in Computer Information Systems, Management Information Systems, Computer Science, or a related field.
- Experience working with relational databases, preferably Microsoft SQL Server, including querying and development.
- Proficiency in designing, developing, and consuming RESTful services.
- Strong programming skills in C# and .NET Core Framework.
- Experience with cloud-native development, specifically using Microsoft Azure.
- Proven ability to troubleshoot and resolve complex technical issues effectively.
- Skilled in root cause analysis and problem-solving.
- Ability to collaborate with cross-functional teams and provide technical guidance to stakeholders.
- Excellent communication, critical thinking, and stress management skills.
- Customer service-oriented mindset and ability to work in a fast-paced, dynamic environment.
- Willingness to work night shifts from 7 PM to 4 AM PKT.

Preferred Qualifications and Benefits

Candidates with experience in maintaining detailed technical documentation and those comfortable working under pressure will thrive in this role. Contour offers a competitive salary and a comprehensive benefits package that includes medical coverage for employees and dependents, parents’ medical coverage, provident fund, performance-based bonuses, home internet subsidy, conveyance allowance, and profit-sharing plans for tenured employees. Additional perks include life insurance benefits, child care facilities, company-provided meals, professional development budgets, recreational areas, occasional on-shore training opportunities, a friendly work environment, and leave encashment.

Contour is committed to fostering a diverse and inclusive workplace where every individual’s contributions are valued. We uphold a culture of respect, free from discrimination, and provide reasonable accommodations for individuals with special needs. Qualified candidates from all backgrounds are encouraged to apply and can expect support throughout the recruitment process.

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This description provides a clear overview of the role, expectations, and benefits while emphasizing Contour’s commitment to diversity and employee well-being.