Posted Sep 26, 2026 6 views
We are seeking a customer-focused professional who can effectively understand business requirements, implement software solutions, and provide ongoing support to customers. The ideal candidate will possess strong communication, problem-solving, training, and coordination skills, enabling them to bridge the gap between technical teams and end-users. This role requires a proactive approach to managing multiple customer needs and delivering high-quality service throughout the software implementation lifecycle.
Key Responsibilities:
- Implement and configure software solutions tailored to customer requirements.
- Analyze and understand customer business processes to design appropriate application workflows.
- Conduct software demonstrations, deliver user training sessions, and support customers during onboarding and go-live phases.
- Troubleshoot and resolve customer issues, escalating and coordinating with the development team when necessary.
- Collect and document customer feedback, maintain detailed issue records, prepare basic documentation, and follow up to ensure successful resolution.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Software Engineering, Management Information Systems, or a related field.
- 1 to 3 years of experience in software implementation, application support, customer support, or a similar role is preferred.
- Solid understanding of software applications and business processes.
- Strong communication, presentation, and interpersonal skills, with the ability to engage both technical and non-technical users effectively.
- Excellent analytical, troubleshooting, and problem-solving capabilities.
- Proficiency in Microsoft Office, especially Excel, and familiarity with web-based applications.
- Basic knowledge of databases, SQL, APIs, networking, or software deployment is advantageous.
- Ability to quickly learn new applications and manage multiple customer requirements simultaneously.
- Willingness to travel to customer sites as needed.
Preferred Qualifications and Benefits:
Experience with ERP systems, healthcare software, business applications, or enterprise software implementation and support will be considered a significant advantage. This background will help in understanding complex business environments and delivering tailored solutions that meet diverse customer needs.
This position offers the opportunity to work closely with customers and cross-functional teams, enhancing both technical and interpersonal skills in a dynamic environment. If you are passionate about technology and customer success, and eager to grow your career in software implementation and support, we encourage you to apply.
Skills
Job Details
IntegCubes
What is your Competitive Advantage?
Similar Job Titles
Technical Support & Implementation Manager
Enterprise Resources Planning Specialist
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
