Specialist Cash Client Services

The role involves serving as the primary point of contact for Corporate and Commercial Banking clients, addressing enquiries, resolving issues, and managing complaints effectively. This position requires close collaboration with Relationship Managers and various internal teams to provide comprehensive solutions, enhance service quality, and promote the use of multiple service channels.

Key Responsibilities
- Act as the main contact for clients and internal staff, providing advice, handling enquiries, complaints, and other service-related matters.
- Develop and maintain strong relationships with designated premier clients at the transactional and operational levels.
- Deliver exceptional client service to foster long-term, positive relationships by responding promptly and effectively to client needs.
- Collaborate with internal stakeholders to ensure end-to-end resolution of client queries to their satisfaction.
- Manage the service recovery process by logging and handling complaints efficiently.
- Comply with Money Laundering Prevention Procedures, reporting any suspicious activities to the designated officers and line management.
- Adhere strictly to internal policies, escalation protocols, compliance requirements, and regulatory frameworks relevant to the role.
- Maintain awareness of the regulatory environment impacting the Group and ensure all activities meet these standards.
- Ensure due diligence in document management and uphold strict data confidentiality.
- Proactively identify and manage risks, establishing and monitoring controls to strengthen the risk management and operational framework.
- Guarantee compliance with internal credit policies, external regulations, and statutory requirements.

Required Qualifications
- Proven experience in client service or relationship management within a corporate or commercial banking environment.
- Strong understanding of regulatory requirements, compliance standards, and risk management principles in the banking sector.
- Excellent communication and interpersonal skills to build rapport with clients and internal teams.
- Ability to handle complex enquiries and complaints with professionalism and efficiency.
- Knowledge of anti-money laundering procedures and the ability to identify and report suspicious activities.
- Detail-oriented with strong organizational skills to manage documentation and maintain data confidentiality.
- Demonstrated capability to work collaboratively across multiple departments to deliver client-focused solutions.

Preferred Qualifications and Benefits
Standard Chartered is a global bank with over 170 years of history, committed to making a positive impact on clients, communities, and employees. The bank values diversity, inclusion, and innovation, encouraging employees to challenge the status quo and grow professionally.

What We Offer
- Competitive salary aligned with the Fair Pay Charter, alongside comprehensive benefits supporting mental, physical, financial, and social wellbeing.
- Core benefits include retirement savings, medical and life insurance, with flexible and voluntary options available depending on location.
- Generous time-off policies, including annual leave, parental/maternity leave (up to 20 weeks), sabbaticals (up to 12 months), volunteering leave, and a minimum of 30 combined annual and public holidays globally.
- Flexible working arrangements accommodating both home and office environments, with adaptable working patterns.
- Access to wellbeing resources such as Unmind digital platform, resilience development courses, Employee Assistance Programmes, mental health first-aiders, and various self-help tools.
- A culture of continuous learning with opportunities for reskilling and upskilling through physical, virtual, and digital platforms.
- An inclusive, values-driven workplace that celebrates diversity and fosters an environment where everyone can thrive and realize their full potential.

This role offers the opportunity to contribute meaningfully within a respected international bank that prioritizes integrity, innovation, and collaboration. If you are motivated to deliver excellent client service and uphold the highest standards of compliance and risk management, this position provides a rewarding career path.