Specialist, Commercial Contract Support (AMER Shift) - 9-Month Contract

The Contract Commercial Support Specialist plays a vital role in ensuring the efficient operation of the contract management team by providing daily operational assistance to the Team Manager and Senior Specialist. This position is responsible for accurate contract data entry into CPQ systems, managing global orders—including new, amended, and renewal contracts—and tracking case statuses to facilitate smooth transaction processing from deal creation through fulfillment. The Specialist collaborates closely with Sales and other departments to resolve client inquiries and contract issues promptly, maintaining compliance with pricing, legal standards, and business SLAs. Additionally, the role supports audit readiness and continuous improvement of team workflows, contributing to operational accuracy and effective communication within the department. This position is part of the S&P Global Energy team, offering exposure to global commercial functions and the opportunity to support the company’s financial goals.

Key Responsibilities

- Perform accurate contract data entry into CPQ deals.
- Manage all global orders, including new orders, amendments, and renewals, with a focus on Global Majors, Strategic Customers, Large Regional Customers, and complex orders requiring resolution.
- Track case statuses to ensure smooth transaction progression from deal creation to fulfillment and invoicing.
- Monitor escalations from Sales, Client Services, and other teams; gather necessary responses and clarifications to ensure timely resolution.
- Assist Sales with client inquiries related to products, billing, account and contract status, address changes, cancellations, rebills, and related matters.
- Provide comprehensive contract management support to the sales organization, including regular participation in BPM meetings and reporting on deal and case statuses for key accounts.
- Ensure 100% adherence to CPQ ecosystem procedures and service standards, delivering actionable and solution-oriented metrics to business partners.
- Meet or exceed business SLAs by prioritizing tasks effectively and resolving issues promptly in line with established guidelines.
- Collaborate across departments within S&P Global Energy to resolve sales contract management issues efficiently.
- Contribute to the review and enhancement of departmental processes and workflows.
- Document all activities, communications, and case progress within CPQ.
- Provide necessary documentation and information to support audit processes.

Required Qualifications

- Bachelor’s degree in Finance, Accounting, Business, or a related field.
- Proven experience in contract management and order processing.
- Demonstrated proficiency in accurate data entry within CPQ systems or similar platforms.
- Excellent English communication skills, both written and spoken.
- Strong analytical skills with the ability to track case statuses and ensure smooth transaction processing.
- Ability to work effectively across multiple departments and teams.

Preferred Qualifications and Benefits

Candidates with operational management skills, a focus on performance improvement, and strong problem-solving abilities will excel in this role. Attention to detail, adherence to procedures, and audit preparedness are essential. Flexibility to adapt to changing priorities in a fast-paced environment is also important.

The role offers a competitive benefits package designed to support health and wellness, continuous learning, financial security, and work-life balance. Benefits include comprehensive healthcare coverage, generous time off, career development resources, retirement planning, family-friendly perks, and additional employee incentives.

Work Schedule and Location

The primary working hours are from 10:00 AM to 7:00 PM ET (7:00 PM to 4:00 AM PK Time), with flexibility required to meet critical deadlines. Occasional travel and work on regional holidays may be necessary. The position is based in Islamabad, Pakistan.

About S&P Global Energy

S&P Global Energy provides essential intelligence to help customers make informed decisions in the global energy and commodities markets. As part of S&P Global, a Fortune 500 company, the division offers opportunities to collaborate globally and contribute to sustainable energy solutions. The company values integrity, discovery, and partnership, fostering a diverse and inclusive workplace committed to advancing essential intelligence.

S&P Global is an equal opportunity employer that embraces diversity and inclusion, ensuring fair hiring practices and providing accommodations during the application process as needed.