Specialist, Commercial Contract Support (EMEA Shift) - 9-Month Contact

The Contract Commercial Support Specialist plays a vital role in ensuring the efficient operation of the contract management team by providing daily operational support to the Team Manager and Senior Specialist. This position is responsible for accurate contract data entry into CPQ, managing global orders—including new, amended, and renewal contracts—and tracking case statuses to ensure smooth transaction flow from deal creation to fulfillment. The specialist collaborates closely with Sales and other departments to resolve client inquiries and contract issues promptly, maintaining compliance with pricing, legal standards, and internal procedures. By supporting audit readiness and contributing to process improvements, this role helps uphold high standards of contract management and operational accuracy within the team.

Key Responsibilities:
- Perform accurate contract data entry into CPQ deals.
- Manage all global orders, focusing on new orders, amendments, renewals, and complex accounts such as Global Majors and Strategic Customers.
- Track case statuses to ensure smooth processing from deal creation through fulfillment and invoicing.
- Monitor escalations from Sales, Client Services, and other teams, gathering necessary information to resolve issues promptly.
- Assist Sales with client inquiries related to products, billing, account and contract status, address changes, cancellations, and rebill requests.
- Provide comprehensive contract management support to the sales organization, including participation in BPM meetings and reporting on key account statuses.
- Ensure full adherence to the CPQ ecosystem and all service procedures, delivering actionable and solution-oriented metrics to business partners.
- Meet or exceed business SLAs through effective prioritization and timely issue resolution.
- Collaborate across departments within S&P Global Energy to resolve contract management issues efficiently.
- Contribute to reviewing and enhancing departmental processes and workflows.
- Document all activities, communications, and case progress within CPQ.
- Support audit preparedness by providing required documentation and information.

Required Qualifications:
- Bachelor’s degree in Finance, Accounting, Business, or a related field.
- Proven experience in contract management and order processing.
- Demonstrated proficiency in accurate data entry within CPQ systems or similar platforms.
- Excellent written and verbal communication skills in English.
- Strong analytical skills with the ability to track case statuses and ensure smooth transaction processing.
- Ability to work effectively across multiple departments and teams.

Preferred Skills and Attributes:
- Operational management skills to assist with daily team workflows.
- Ability to identify and implement process improvements to enhance team efficiency.
- Expertise in managing complex global orders, including renewals and amendments.
- Strong problem-solving skills to monitor escalations and facilitate prompt resolution.
- High attention to detail and commitment to compliance with established procedures and SLAs.
- Effective collaboration skills across diverse teams.
- Experience supporting audit readiness and maintaining internal controls.
- Adaptability to changing priorities and willingness to take on additional assignments as needed.

Work Requirements:
- Primary working hours: 5:00 AM to 2:00 PM US ET / 3:00 PM to 11:00 PM PK Time.
- Flexible schedule availability to meet critical deadlines.
- Occasional travel and work on regional holidays may be required.

About S&P Global Energy:
S&P Global Energy provides comprehensive insights into global energy and commodities markets, enabling customers to make informed decisions and create sustainable value. As part of S&P Global, a Fortune 500 company, the division offers exposure to commercial functions and global collaboration. The company values integrity, discovery, and partnership, fostering a diverse and inclusive workplace where innovation thrives.

Benefits:
S&P Global offers competitive health and wellness coverage, generous time off, continuous learning opportunities, financial planning resources, family-friendly perks, and additional benefits such as retail discounts and referral incentives. These programs are designed to support employees’ well-being and career growth.

S&P Global is an equal opportunity employer committed to diversity and inclusion. All qualified candidates will receive consideration without regard to race, gender, age, disability, or other protected status. The company promotes a fair and transparent hiring process and supports accommodations for applicants with disabilities.