Specialist, Senior Account Manager

foodpanda, a part of the Delivery Hero Group, is a leading local delivery platform operating in approximately 65 countries worldwide. Headquartered in Berlin, Germany, our mission is to provide an exceptional delivery experience that is fast, easy, and convenient. Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index.

We are seeking a motivated professional to join our team as a Client Account Manager. This role involves managing city-wide client accounts, acquiring new clients, and driving growth within assigned zones. The ideal candidate will have a strong understanding of the retail landscape and category mix, particularly within Pakistan, and will be responsible for developing and maintaining trustworthy relationships with key accounts. This position requires a proactive individual who can analyze market opportunities, negotiate contracts, and collaborate with cross-functional teams to execute strategic initiatives.

Key Responsibilities

- Acquire new clients with commercially viable terms within designated zones.
- Serve as the primary point of contact for all city-wide client accounts.
- Build and maintain strong, trustworthy relationships with all accounts in the portfolio.
- Analyze market trends to identify upcoming needs and growth opportunities.
- Negotiate contracts and close agreements to maximize profitability.
- Drive month-over-month growth for all assigned accounts.
- Communicate progress on weekly, monthly, and quarterly initiatives to both internal and external stakeholders.
- Prepare detailed reports on commercial and operational metrics, product mix, and marketing campaigns.
- Forecast and monitor key account metrics, including monthly and quarterly sales results and annual forecasts.
- Design and implement exclusive marketing campaigns, partnerships, and co-branding activities.
- Support cross-functional teams by facilitating communication, resolving urgent issues, and deploying necessary processes and tools.
- Undertake additional tasks and projects as required.

Required Qualifications

- Bachelor’s degree in Business Administration or a related field.
- Strong understanding of the retail landscape in Pakistan.
- Minimum of 3-5 years of relevant experience in client account management or a similar role.
- Proven ability to take full ownership and responsibility for assigned functions.
- Process-oriented and data-driven mindset.
- Proficiency in Microsoft Office, especially Excel, or Google Workspace equivalents.
- Solid knowledge of the internet and e-commerce sectors.
- Highly driven, ambitious, and proactive with the ability to lead independent projects.
- Strong analytical skills, including root cause analysis and process flow development.
- Exceptional attention to detail and thoroughness in managing all steps of the process.

This role offers the opportunity to work within a dynamic and fast-growing company that values innovation and customer satisfaction. If you are passionate about driving business growth and building strong client relationships, this position provides a platform to make a significant impact.