SPRA Support Officer

We are seeking skilled professionals to develop, update, and review housing-related Support Plans and Risk Assessment & Management Plans for adults in the UK with mental health conditions, learning disabilities, physical disabilities, and elderly individuals. This position is based in our Lahore office and will provide support to our London, UK office and associated UK operations. The SPRA Support Officer will be responsible for creating Support Plans and Risk Assessments based on tenant needs and risks, ensuring compliance with company policies and management directives.

Key Responsibilities:
- Develop, update, and review support plans for tenants with housing-related needs.
- Create, update, and review risk assessments for tenants, including risk mitigation strategies.
- Collaborate with Housing Officers and care providers to ensure tenants receive support according to their Support Plans.
- Maintain and update relevant records, trackers, and databases, including the eOps system.
- Generate reports and coordinate with the operational team to facilitate effective housing management and support delivery.
- Perform tasks within the scope of the role as delegated by management.
- Adhere strictly to company procedures and standards in all duties.
- Liaise daily with Housing Officers to update and complete support plans, including participation in Management Operations Calls (MOC) as required.
- Submit weekly activity reports regularly and punctually.
- Demonstrate a thorough understanding of the company’s Standard Operating Procedures (SOP) and ensure compliance is monitored and reported accurately through the eOps system.
- Promote teamwork and maintain a collegial work environment.
- Uphold the company’s vision, values, policies, and comply with relevant legislation and regulatory frameworks.
- Participate in training and professional development activities as directed.
- Positively represent and promote the company’s image and brand.
- Undertake any other duties commensurate with the role as assigned by management.

Required Qualifications:
- Graduate or Master’s degree in Allied Health Sciences.
- Strong understanding of mental health conditions and learning disabilities.
- Excellent spoken and written English communication skills.
- Ability to think logically, follow established procedures, and maintain organization.
- Experience working under tight deadlines with the ability to multitask effectively.

Additional Information:
- Working days are Monday to Friday.
- Working hours are from 12:00 PM to 9:00 PM.
- This is an in-person role based in Lahore.
- Monthly salary range: Rs55,000 to Rs60,000.

This role offers the opportunity to contribute meaningfully to housing support services for vulnerable populations while working within a dynamic, supportive team environment. Candidates should be process-oriented, detail-focused, and committed to maintaining high standards of compliance and service delivery.