Posted 6 days ago 13 views
Sr. Assistant Branch Manager
Department: Operations
Location: Lahore, Pakistan
Employment Type: Full-Time
We are seeking a dedicated and experienced Sr. Assistant Branch Manager to assist the Branch Manager in overseeing daily branch operations. This role involves managing team performance, ensuring excellent customer service, driving sales, and maintaining overall operational efficiency. The ideal candidate will be proactive, detail-oriented, and capable of leading a team to meet and exceed company standards.
Key Responsibilities
- Assist the Branch Manager in managing daily branch operations to ensure smooth and efficient functioning.
- Supervise, motivate, and manage branch staff to achieve operational and sales targets.
- Monitor customer service standards to guarantee a positive experience for all clients.
- Maintain operational, hygiene, safety, and quality standards consistently.
- Prepare and review daily, weekly, and monthly operational reports to track branch performance.
- Oversee inventory management, including stock levels, wastage control, and operational costs.
- Address customer complaints and resolve operational issues promptly and effectively.
- Support staff scheduling, attendance monitoring, training initiatives, and performance evaluations.
- Ensure strict compliance with company policies, standard operating procedures (SOPs), and management guidelines.
- Coordinate with HR, Finance, Procurement, and other departments as needed to support branch operations.
- Take full responsibility for branch operations in the absence of the Branch Manager.
- Identify opportunities for operational improvements and implement corrective actions to enhance efficiency.
Required Qualifications
- Relevant experience working with an international chain or international brand is essential.
- Minimum of 3 to 5 years of experience in branch, restaurant, or retail operations.
- Prior experience in roles such as Senior Assistant Manager, Assistant Branch Manager, or Branch Operations is preferred.
- Strong leadership skills with the ability to manage and motivate a diverse team.
- Excellent communication skills and a customer-centric approach.
- Solid understanding of operational procedures, SOPs, and reporting requirements.
- Ability to perform well under pressure while managing multiple operational priorities simultaneously.
- Strong problem-solving and decision-making capabilities.
- Proficiency in MS Office and basic reporting tools.
Preferred Qualifications and Benefits
The ideal candidate will have a proven track record with a reputable international chain or multinational brand. Experience in structured operations, SOP implementation, team management, customer service excellence, and branch performance management is highly valued.
Compensation: Rs. 60,000 to Rs. 80,000 per month
Work Location: On-site in Lahore
This position offers an excellent opportunity for a motivated professional to grow within a dynamic and structured operational environment.
Skills
Job Details
ZH CUISINES (PRIVATE) LIMITED
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