Sr Associate Technical Client Support

We are seeking a Senior Associate Technical Client Support professional based in Islamabad to join our global team responsible for providing technical support for a leading business intelligence tool. This role offers an excellent opportunity to deepen your product knowledge and enhance your technical skills while supporting clients across multiple regions including the US, Pakistan, India, and the Philippines. You will play a crucial role in resolving complex client issues efficiently and professionally, ensuring high levels of customer satisfaction and contributing to the company’s growth. This position requires handling expert-level technical challenges and becoming a subject matter expert within the team.

Key Responsibilities:
- Deliver high-quality technical application support across a range of products with minimal supervision, resolving client issues and providing long-term solutions. Act as the primary point of contact for difficult client problems and serve as a resource for junior team members.
- Assist and train non-technical client support teams and other departments as needed. Participate actively in the onboarding process for new hires.
- Contribute to internal projects and process improvements by providing feedback and generating ideas focused on LEAN principles and automation.
- Train new employees on products, tools, and processes, offering constructive feedback to management to enhance training effectiveness and onboarding experience.
- Maintain an advanced understanding of products within your scope, including functionality, customer requirements, and usage patterns. Manage and track technical bugs effectively.

Required Qualifications:
- Strong technical skills with a solid understanding of Windows platforms, internal systems, CRM tools, and familiarity with various logging systems.
- Proven ability to influence client satisfaction by resolving complex technical issues and making impactful technical decisions.
- Deep knowledge of product functionality and customer usage within the supported product range.
- Commitment to delivering exceptional customer service.
- Proficiency in MS Office applications such as Word, Excel, and PowerPoint.
- Experience in running network captures and analyzing product error logs.
- Excellent written and verbal communication skills in English, capable of explaining technical concepts clearly to non-technical clients and internal stakeholders.
- Between 2 to 4 years of experience in a customer-facing technical support role, preferably with MI or CIQ products.
- Strong organizational skills with the ability to collect, analyze, and summarize data for technical documentation and reporting.

Preferred Qualifications and Benefits:
Joining this role means associating yourself with a globally recognized leader in the financial industry, known for its commitment to meritocracy, accountability, and rewarding outstanding performance with growth opportunities. You will have access to continuous learning resources to advance your career and technical expertise.

S&P Global Market Intelligence offers comprehensive benefits designed to support your health, well-being, and financial future. These include health and wellness coverage, generous paid time off, retirement planning, educational assistance with company-matched student loan contributions, and family-friendly perks. Additional benefits include retail discounts and referral incentives, fostering a supportive and rewarding workplace environment.

At S&P Global, we are dedicated to fostering an inclusive and equitable workplace where all employees have access to opportunities based on merit. We value integrity, discovery, and partnership, collaborating closely with customers and colleagues to deliver essential intelligence that empowers confident decision-making worldwide.

If you are passionate about technology, customer service, and continuous improvement, this role offers a dynamic environment to grow and make a meaningful impact.