Sr. E-Commerce Back Executives

GEN-O2 is a dynamic digital branding and development company with teams located in Irvine and Pakistan, serving clients worldwide. The company offers a wide range of services including branding, social media marketing, mobile applications, web design, and web development. GEN-O2 is committed to delivering reliable, time-sensitive solutions while helping clients develop effective business strategies through innovative technology. The team is passionate about exceeding expectations and pushing beyond the limits of traditional agencies.

The Senior E-Commerce Back Executive role is a full-time remote position focused on managing and optimizing back-office operations for e-commerce platforms. This position involves overseeing account performance on various online marketplaces, maintaining accurate product listings, monitoring order flows, and coordinating with internal teams to resolve operational issues. The role ensures timely and precise order processing while analyzing sales data and tracking key performance indicators to identify areas for improvement. Collaboration with sales and marketing teams is essential to support account management and contribute to strategic planning aimed at driving e-commerce growth.

Key Responsibilities

- Manage and optimize e-commerce marketplace accounts, ensuring product listings are accurate and up to date.
- Monitor order processing workflows to guarantee timely fulfillment and resolve any discrepancies.
- Analyze sales data and key performance metrics to identify trends, opportunities, and areas for improvement.
- Collaborate closely with sales, marketing, and account management teams to support revenue growth and customer satisfaction.
- Coordinate with cross-functional teams to address operational challenges and streamline processes.
- Propose and implement strategies to enhance conversion rates and overall marketplace performance.
- Maintain strong relationships with platform representatives and internal stakeholders to facilitate smooth operations.

Required Qualifications

- Strong analytical skills with the ability to interpret e-commerce data, track KPIs, and identify actionable insights.
- Proven experience in account management, particularly handling marketplace accounts and product listings.
- Sales and sales management capabilities to support business growth and optimize product positioning.
- Team management skills to effectively coordinate with multiple departments and ensure efficient workflows.
- Familiarity with e-commerce platforms such as Amazon, Shopify, or similar, along with order management systems.
- Proficiency in basic Excel and reporting tools for data analysis and performance tracking.
- Excellent communication skills, attention to detail, and the ability to work independently in a fast-paced, remote environment.
- Prior experience in digital agencies, online retail, or e-commerce operations is preferred.
- A bachelor’s degree in business, marketing, management, or a related field, or equivalent practical experience.

Preferred Qualifications and Benefits

Candidates with prior exposure to digital agencies or extensive experience in online retail environments will find this role particularly suited to their skills. GEN-O2 offers a collaborative and innovative work culture that encourages professional growth and the opportunity to work with global clients. The fully remote nature of the position provides flexibility and the chance to contribute to a forward-thinking company focused on pushing boundaries in digital branding and e-commerce solutions.