Sr. Manager Relationship Sales

Join a global leader in express delivery that has been connecting people and businesses across more than 220 countries and territories since 1969. As part of this dynamic company, you will play a vital role in enhancing the lives of customers by ensuring exceptional quality and service. This is an opportunity to make a meaningful impact by joining an "Insanely Customer Centric" team as a Certified International Specialist, driving growth and excellence in the logistics industry.

Key Responsibilities

Lead the Relationship Sales business for DHL Express Pakistan, focusing on sustainable revenue growth, customer retention, portfolio expansion, and increasing market share. Develop and implement the national Relationship Sales strategy to meet country-wide revenue, shipment, and profitability targets. Manage and mentor a high-performing sales organization by providing effective coaching, performance management, succession planning, and capability development.

Oversee Area Sales Managers and their teams to ensure strong execution of customer acquisition, retention, and penetration strategies across assigned territories and customer segments. Build and maintain strong relationships with CEOs, business owners, Managing Directors, and senior decision-makers within key customer organizations. Drive the acquisition of high-value customers, including competitor accounts, through structured sales management and targeted business development initiatives.

Identify opportunities to increase customer penetration, share-of-wallet, and long-term customer value within the existing portfolio. Monitor market trends, competitive activities, and customer behavior to uncover growth opportunities and proactively mitigate business risks. Ensure disciplined execution of DHL’s Global Sales Process by managing pipelines, forecasting, opportunity management, and sales planning effectively.

Enhance sales productivity and performance through data-driven decision-making, territory optimization, and focused commercial execution. Collaborate closely with Customer Service, Operations, Finance, and other support functions to deliver an exceptional customer experience. Maintain strong commercial governance through regular business reviews, forecast accuracy, sales reporting, and performance management. Foster a culture of accountability, customer focus, and commercial excellence across the Relationship Sales organization.

Required Qualifications

A Bachelor’s degree is required, with an MBA or equivalent postgraduate qualification preferred. Candidates should have over 10 years of B2B sales and commercial leadership experience in logistics, transportation, supply chain, technology, FMCG, banking, or other solution-based industries. A minimum of 5 years’ experience leading large sales teams through multiple management layers is essential.

Proven success in driving revenue growth through customer acquisition, retention, and portfolio expansion is critical. Demonstrated ability to engage and influence CEOs, business owners, and senior decision-makers within medium to large organizations is required. Strong experience in leading, coaching, and developing high-performing commercial teams is necessary.

Candidates must possess strong commercial and financial acumen, including managing sales performance, forecasts, and business plans. Excellent communication, negotiation, and stakeholder management skills are essential. The role demands strong analytical and problem-solving capabilities, with a data-driven approach to decision-making. The ability to lead teams and drive performance in a fast-paced, target-driven commercial environment is vital.

Preferred Qualifications and Benefits

This role offers strong career support within an international environment and the chance to work alongside a great culture and collaborative colleagues. You will have the opportunity to lead one of the largest sales organizations within DHL Express Pakistan. The company provides continuous learning and leadership development opportunities, along with a comprehensive benefits program designed to support your professional and personal growth.