We are seeking a Customer Support Officer to join our team at our office located in Lahore Cantt, specifically on Abid Majeed Road. This role involves providing excellent customer service and support during the evening shift. Both fresh graduates and experienced candidates are encouraged to apply. The position requires working on-site from Monday to Friday, with Saturdays and Sundays off.
Key Responsibilities:
- Handle customer inquiries and provide timely support through various communication channels.
- Resolve customer issues efficiently while maintaining a professional and courteous demeanor.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other team members to improve customer satisfaction and service quality.
- Follow company policies and procedures to ensure consistent service delivery.
Required Qualifications:
- Intermediate education is preferred.
- Strong communication skills in English and Urdu.
- Ability to work effectively during the evening shift from 3 PM to 11 PM.
- Willingness to work in person at the Lahore Cantt office.
- Both fresh and experienced candidates are welcome to apply.
Preferred Qualifications and Benefits:
- Previous experience in customer support or a related field is an advantage but not mandatory.
- Competitive monthly salary ranging from Rs. 23,000 to Rs. 30,000.
- Fixed working days from Monday to Friday with weekends off, providing a balanced work-life schedule.
This opportunity is ideal for individuals looking to start or advance their career in customer support within a professional environment. Candidates interested in this position should prepare their resumes for submission as per the application instructions provided by the company.