Support Associate - ZVolta

ZVolta is seeking a friendly and customer-focused Support Associate to join our team in Karachi. This role involves engaging with customers through various communication channels to provide assistance and ensure a positive experience with our products and services. The ideal candidate will be proactive in addressing customer inquiries, collecting feedback, and collaborating with internal teams to resolve issues efficiently. This is an excellent opportunity for fresh graduates looking to start their career in customer support within a dynamic work environment.

Key Responsibilities
- Handle inbound customer queries via calls, WhatsApp, and other communication platforms.
- Assist and guide customers regarding ZVolta’s products and services.
- Make outbound calls to gather customer feedback and assess their overall experience.
- Follow up with customers to ensure their questions and concerns are fully addressed.
- Maintain accurate records of customer interactions, feedback, and follow-up actions.
- Coordinate with relevant departments to facilitate timely resolution of customer issues.

Required Qualifications
- Fresh graduates are encouraged to apply.
- Strong communication and interpersonal skills.
- Basic computer proficiency and eagerness to learn new tools and processes.

Preferred Qualifications and Benefits
- Female candidates are preferred for this position.
- Work location is in person at the Karachi office.
- Experience level: Fresh or up to 1 year.

This role offers a chance to develop valuable customer service skills and gain hands-on experience in a supportive team environment. If you are enthusiastic about helping customers and eager to grow professionally, ZVolta welcomes your application.