Support Engineer

We are seeking a motivated and customer-focused Support Engineer to join our team on a full-time, onsite basis. The role involves providing IT support primarily for Microsoft 365 applications and services, including Exchange Online, Teams, SharePoint, and OneDrive. The ideal candidate will have 1 to 3 years of experience in IT support or systems administration, with hands-on knowledge of Microsoft 365 administration and basic networking concepts. This position offers a valuable opportunity to develop technical skills, work with enterprise-grade Microsoft security tools, and receive mentorship from experienced security professionals. The working hours are Monday to Friday, from 12:30 PM to 9:30 PM Irish Time.

Key Responsibilities

- Provide IT support and troubleshooting for Microsoft 365 applications and services.
- Administer Exchange Online, Microsoft Teams, SharePoint, and OneDrive environments.
- Manage user accounts, groups, and access permissions through Microsoft Entra ID (Azure AD).
- Troubleshoot basic networking issues, including DNS, DHCP, TCP/IP, and VPN connectivity.
- Utilize remote support tools and ticketing systems to efficiently resolve technical issues.
- Assist with PowerShell scripting to automate routine tasks and perform bulk administrative operations.
- Deliver timely, professional, and customer-focused technical support to end-users.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- 1 to 3 years of experience in IT support, helpdesk operations, or systems administration.
- Solid working knowledge of Microsoft 365 administration, including Exchange Online, Teams, SharePoint, and OneDrive.
- Experience managing users and groups within Microsoft Entra ID (Azure AD).
- Familiarity with remote support tools and ticketing systems.
- Basic understanding of networking fundamentals such as DNS, DHCP, TCP/IP, and VPNs.
- Strong communication skills with a customer-first mindset.

Preferred Qualifications and Benefits

- Microsoft certifications such as MS-900, MS-102, or AZ-900 are highly desirable.
- Experience with PowerShell scripting for automation and bulk operations.
- Previous experience working with a Managed Service Provider (MSP) or supporting multiple tenants.
- Competitive monthly salary range of €400 to €600.
- Medical allowance and office lunch provided.
- Professional mentorship from experienced security leadership.
- Hands-on exposure to enterprise-grade Microsoft security tools from day one.
- Clear career progression path toward mid-level and senior security engineering roles.

This role is ideal for individuals with a strong foundation in IT support who enjoy solving technical challenges and are eager to advance their careers in Microsoft technologies and cybersecurity. If you are looking to grow your expertise and work in a dynamic, supportive environment, we encourage you to apply. The position requires onsite presence during the specified working hours and offers a structured path for professional development.