Support Specialist (Inbound Calls & Emails)

Planlab Solutions is a technology services and business support company that delivers customized design, development, outsourcing, consulting, and next-generation solutions to clients around the globe. We specialize in accelerating digital transformation through web and mobile development, AI implementation, cloud automation, customer support outsourcing, and scalable business support operations. Our services cater to the dynamic needs of SaaS companies, startups, fintech, e-commerce, healthcare, and ride-hailing industries, helping them enhance operational efficiency, improve customer experiences, and confidently scale their businesses.

We are currently looking for a highly motivated Support Specialist to join our team for a healthcare project. This role involves handling inbound customer calls and emails in English, with shifts available during the day or night. The ideal candidate will be a quick learner, able to understand veterinary medicine names and prescriptions, and provide professional and courteous support to customers.

Key Responsibilities
- Manage inbound customer calls and emails with professionalism and courtesy.
- Address customer inquiries, concerns, and requests promptly and accurately.
- Provide accurate information regarding services to ensure customer satisfaction.
- Utilize dialers and various calling software platforms effectively.
- Maintain quality standards while delivering a positive customer experience.

Required Qualifications
- 0-1 years of experience in customer service or call center environments.
- Proficiency with CRM systems, dialers, and general computer applications.
- Strong problem-solving skills and the ability to multitask in a fast-paced setting.
- Good command of spoken and written English.
- Ability to learn quickly, especially related to veterinary medicine terminology.

Preferred Qualifications and Benefits
- A Bachelor’s degree in Pharmacy or a related field is preferred but not mandatory.
- Experience in international healthcare customer service or related healthcare campaigns is an advantage.
- This is a permanent position within a growing software house.
- The role is not sales-target or commission-based.
- Both day and night shifts are available; however, training will be conducted during night shifts.
- Compensation is competitive, with a salary of up to 60,000 PKR, depending on experience, skills, and interview performance.

This opportunity offers a chance to grow within a dynamic company that supports innovation and professional development. If you are eager to contribute to a healthcare project and develop your customer support skills in a technology-driven environment, we encourage you to apply.