System Analyst

Department: IT / Infrastructure
Experience: 1–2 Years
Employment Type: Full-Time
Location: Lahore, Pakistan

We are seeking a proactive and technically skilled System Analyst with 1–2 years of experience in IT support, Microsoft Azure, Microsoft 365, and cybersecurity. The ideal candidate will possess strong communication and problem-solving skills, hands-on experience with helpdesk operations, and the ability to troubleshoot technical issues efficiently while maintaining secure IT environments.

Key Responsibilities
Provide first- and second-level technical support for hardware, software, operating systems, and network-related issues. Manage and troubleshoot Microsoft 365 applications such as Outlook, Teams, SharePoint, and OneDrive. Assist with Microsoft Azure administration, including user access management, cloud services, and issue resolution. Support Microsoft Entra ID (Azure Active Directory) by managing user accounts, permissions, MFA, and access policies. Monitor and respond to basic cybersecurity threats like phishing, malware alerts, and unauthorized access attempts. Assist with endpoint security measures, antivirus management, patching, and ensure compliance with IT security policies. Manage helpdesk tickets by prioritizing incidents, tracking resolutions, and maintaining accurate documentation. Support employee onboarding and offboarding processes, including account creation, access provisioning, and revocation. Perform system monitoring, routine maintenance, and troubleshooting to minimize downtime. Escalate complex technical issues to senior IT staff or external service providers as needed. Maintain IT asset records, system configurations, technical documentation, and knowledge-base articles. Communicate technical issues and solutions clearly to both technical and non-technical users.

Required Qualifications
Bachelor’s degree in Computer Science, Information Technology, or a related field. 1–2 years of relevant experience in IT support, system administration, helpdesk, or infrastructure support. Working knowledge of Microsoft Azure and Microsoft 365 administration. Basic understanding of cybersecurity principles, including endpoint protection, MFA, access controls, and security best practices. Hands-on experience with helpdesk ticketing systems and incident management. Familiarity with Windows operating systems, Active Directory or Microsoft Entra ID, and fundamental networking concepts. Excellent verbal and written communication skills. Strong troubleshooting, analytical, and problem-solving abilities. Ability to manage multiple support requests and prioritize tasks effectively. Customer-service orientation with a willingness to learn new technologies.

Preferred Qualifications and Benefits
Microsoft certifications such as AZ-900, MS-900, SC-900, or equivalents are highly desirable. Familiarity with Microsoft Intune, Microsoft Defender, and endpoint management tools. Basic knowledge of IT service management (ITSM) and ITIL principles. Experience supporting users in corporate or managed IT services environments.

Key Competencies
Technical troubleshooting and analytical thinking. Clear communication and professional interpersonal skills. Attention to detail and security awareness. Time management and incident prioritization. Team collaboration and accountability. Customer-focused service delivery.

Performance Expectations
Timely resolution and appropriate escalation of helpdesk tickets. Effective support for Microsoft 365 and Azure-related issues. Adherence to IT security policies and access-management procedures. Accurate maintenance of IT records and technical documentation. Positive user feedback and consistent communication with employees.

This role offers the opportunity to work in a dynamic IT environment, supporting critical infrastructure and cloud services while developing expertise in Microsoft technologies and cybersecurity.