System Support Engineer

This role involves providing comprehensive IT support to end users at the head office located in Skytower. The candidate will be responsible for handling Level 1 support for both active and passive IT equipment, managing inventory, and maintaining UPS systems. The position requires delivering timely on-call and on-premises helpdesk assistance, ensuring smooth IT operations for all users. Additionally, the role includes coordinating audio and video conference calls for senior management, including the GCEO, CEO, and department heads.

Key Responsibilities

- Provide Level 1 IT support for end users, addressing issues related to hardware, software, and network connectivity.
- Manage and maintain IT inventory, including fixed assets such as laptops, desktops, printers, scanners, and IP telephones, ensuring proper asset tagging and record-keeping.
- Perform desktop and laptop installations, including configuration and setup for new and existing users.
- Offer Level 1 support for networking-related issues, troubleshooting connectivity problems and escalating when necessary.
- Provide Level 1 maintenance and support for UPS systems to ensure uninterrupted power supply.
- Coordinate and manage audio and video conference calls for senior management, ensuring smooth communication during meetings.
- Ensure timely updates of user systems, including Windows operating system patches and antivirus software updates.
- Maintain availability for IT support on a 24/7 basis as required to minimize downtime and support business continuity.

Required Qualifications

- Bachelor’s degree in Computer Science or a related field.
- 2 to 3 years of relevant experience in IT support, preferably in a corporate environment.
- Strong knowledge of desktop and laptop hardware installation and troubleshooting.
- Familiarity with network fundamentals and basic troubleshooting techniques.
- Experience managing IT inventory and asset tagging processes.
- Basic understanding of UPS systems and their maintenance.
- Ability to manage and coordinate audio/video conferencing solutions for executive-level meetings.
- Proactive approach to user support with excellent problem-solving skills.
- Willingness to provide on-call support and work flexible hours as needed.

This position offers an opportunity to work in a dynamic environment supporting a diverse user base and senior management. The ideal candidate will be a dedicated IT professional with a hands-on approach and the ability to manage multiple responsibilities efficiently.