Systems Engineer II

Cell Tech Inc., a US-based technology services company specializing in IT device lifecycle management and support for K–12 school districts nationwide, is seeking a skilled Systems Administrator – Endpoint & IT Infrastructure. This fully remote position, based in India, requires hands-on management of company endpoints, identity and access systems, network infrastructure, IT assets, and daily technical support. The successful candidate will work closely with US-based teams and on-site technicians to maintain and improve the company’s IT environment, emphasizing security, scalability, and operational efficiency.

Key Responsibilities

Endpoint Management & Device Administration: Oversee Microsoft Intune, including Windows Autopilot, device enrollment, configuration profiles, compliance policies, application deployment, and updates. Manage Chrome Enterprise through the Google Admin console for ChromeOS devices and browser settings. Handle provisioning, configuration, reassignment, and decommissioning of Windows, ChromeOS, macOS, and Linux endpoints. Perform regular audits to detect unmanaged devices and security vulnerabilities, troubleshoot enrollment and performance issues, and test new configurations in a lab setting.

Identity & Access Management: Administer Microsoft Entra ID by managing user accounts, security groups, licensing, permissions, and Conditional Access policies. Support IT processes for employee onboarding, transfers, and offboarding. Maintain access controls aligned with roles and business requirements, conduct periodic access reviews, support business application administration including physical access systems like Kisi, and resolve authentication and permission issues.

Network & Firewall Administration: Manage Fortinet FortiGate firewalls, including policy creation, security configurations, and VPNs (SSL, IPsec, FortiClient). Support UniFi wireless networks and troubleshoot LAN, Wi-Fi, VLAN, DHCP, DNS, routing, and connectivity issues. Monitor network health, collaborate with on-site technicians for hardware and network troubleshooting, and perform routine maintenance while recommending improvements for security and reliability.

IT Support & Troubleshooting: Act as the primary contact for IT support requests, delivering Level 1 and 2 support for hardware, software, connectivity, and account-related issues. Troubleshoot problems involving Windows, ChromeOS, Microsoft 365, Google Workspace, and business applications. Work remotely with on-site technicians for physical troubleshooting and escalate complex issues with thorough documentation to senior staff.

IT Asset Management & Hardware Lifecycle: Maintain accurate IT asset records, including inventory and lifecycle status. Ensure proper configuration and assignment of new hardware, conduct remote audits, identify aging or damaged equipment, and coordinate repairs, replacements, and secure decommissioning following IT Asset Disposition (ITAD) procedures. Collaborate with operations to prioritize cost-effective repairs and manage hardware procurement in line with company policies.

Automation, Documentation & Process Improvement: Develop and maintain PowerShell scripts for automation, reporting, and system maintenance. Create and update technical documentation, standard operating procedures (SOPs), troubleshooting guides, and onboarding/offboarding workflows. Identify automation opportunities, recommend IT configuration enhancements, and assist in evaluating software licenses, vendors, and infrastructure solutions to optimize costs.

Required Qualifications

- Minimum of 3 years’ experience in Systems Administration, Endpoint Engineering, or IT Infrastructure roles.
- Proven hands-on experience managing company-wide device fleets.
- Proficiency with Microsoft Intune, including Autopilot, compliance, configuration, and application deployment.
- Strong knowledge of Microsoft Entra ID user and access management.
- Experience administering Google Chrome Enterprise via Google Admin console.
- Hands-on expertise with Fortinet FortiGate firewalls, VPNs, and FortiClient.
- Solid understanding of networking fundamentals such as VLANs, TCP/IP, DHCP, DNS, routing, and wireless networks.
- Skilled in PowerShell scripting for automation and troubleshooting.
- Strong troubleshooting capabilities across hardware, operating systems, applications, and networks.
- Experience managing user accounts, permissions, and access controls.
- Ability to produce clear technical documentation and SOPs.
- Excellent communication skills with the ability to coordinate effectively with remote and on-site teams.
- Self-motivated with strong ownership and prioritization abilities.

Preferred Qualifications and Benefits

Experience with macOS and Linux endpoint management, UniFi network administration, Microsoft 365 and Google Workspace administration, IT asset lifecycle management including secure data destruction and ITAD, SaaS application management, and endpoint security best practices is highly desirable. Certifications from Microsoft, Fortinet, or related vendors are advantageous.

This role provides the opportunity to work with a US-based technology services company, gaining valuable exposure to enterprise endpoint management, identity administration, networking, and IT infrastructure. The position offers ownership of IT systems, involvement in infrastructure improvements, and collaboration with experienced IT professionals in a supportive environment that encourages professional growth and technical skill development.