Systems Engineer

We are a Managed Services Provider (MSP) delivering enterprise IT solutions to international clients and currently seeking a Systems Engineer Level 2 to join our team in Lahore. This on-site role operates on a rotating night shift from 8 PM to 5 AM. The ideal candidate will have strong expertise in Microsoft 365, Windows Server environments, and hybrid cloud infrastructure. This position requires hands-on experience managing both on-premises and cloud systems, along with the ability to provide technical leadership and mentor junior engineers within a multi-client MSP environment.

Key Responsibilities

- Microsoft Infrastructure Administration: Manage and administer Active Directory, Group Policy, Domain Controllers, and Windows Server environments (2008–2022). Oversee Microsoft 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive. Handle user lifecycle processes such as onboarding, offboarding, licensing, and permissions. Configure and manage Microsoft Entra ID (Azure AD) with Conditional Access policies and identity security measures.

- Cloud & Hybrid Environment Management: Support hybrid environments integrating on-premises infrastructure with Microsoft Azure and Microsoft 365. Configure and manage Azure AD Connect and directory synchronization. Implement and maintain Azure cloud services and assist with cloud migrations and hybrid deployments.

- Virtualization & Data Center Operations: Administer VMware ESXi and vCenter environments. Deploy, configure, and maintain virtual machines and infrastructure services. Manage virtualization resources to ensure optimal system performance.

- Backup, Disaster Recovery & Data Protection: Implement and manage backup solutions spanning on-premises to cloud and cloud-to-cloud environments. Administer backup and disaster recovery platforms such as Veeam. Monitor backup jobs to ensure data integrity and recoverability.

- Security & System Hardening: Perform patch management, vulnerability remediation, and system security hardening. Implement Microsoft security best practices including MFA, Conditional Access, and Intune policies. Manage endpoint security and compliance policies.

- Endpoint & Device Management: Manage Microsoft Intune, Autopilot, and MDM/MAM policies. Support device provisioning and lifecycle management. Implement endpoint compliance and device security policies.

- Technical Support & Incident Management: Troubleshoot server, infrastructure, and Microsoft cloud-related issues. Resolve incidents and service requests using ticketing systems such as ZohoDesk, Jira Service Management, or ManageEngine. Participate in root cause analysis for recurring incidents.

- Documentation & Process Management: Maintain detailed infrastructure documentation, architecture diagrams, and operational procedures. Document changes, troubleshooting steps, and system configurations. Follow ITIL-based change management and service management practices.

- Leadership & Collaboration: Provide technical guidance and mentorship to Level 1 engineers. Participate in infrastructure improvement initiatives and architecture discussions. Collaborate with network, security, and cloud teams to deliver integrated solutions.

Required Qualifications

- 3 to 8 years of experience in system administration and Microsoft infrastructure management.
- Strong experience managing Microsoft 365 environments.
- Hands-on experience with Windows Server (2008–2022).
- Proficiency in hybrid Microsoft environments (on-premises and cloud).
- Experience with Azure cloud services and identity management.
- Solid knowledge of Active Directory and Group Policy administration.
- Hands-on experience with VMware virtualization platforms.
- Experience implementing backup and disaster recovery solutions.
- Familiarity with ticketing and remote management tools.

Preferred Qualifications

- Experience working in a Managed Services Provider (MSP) environment.
- Exposure to supporting international clients and multi-tenant Microsoft environments.
- Familiarity with ITIL-based service management practices.

Education

Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

Certifications (Preferred)

- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Microsoft 365 Administrator
- MCSE or other Microsoft expert-level certifications
- VMware certifications are an advantage

This role offers the opportunity to work with cutting-edge technologies in a dynamic MSP setting, supporting diverse international clients while advancing your technical and leadership skills.